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Verbatim Hearing Recorder Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Devoted Program Manager with eight years of expertise in developing effective community based programs. Strong background in guiding teams in prioritizing and enhancing quality assurance initiatives, risk management and public safety. Talented leader in coaching, training and driving professional development among personnel. Advanced in controlling departmental budget and creating reports used for performance management and to keep stakeholders updated.

Skills
  • Realtime captioning
  • Transcript preparation
  • Punctual
  • Concise communication
  • Strategic planning
  • Partnership development
  • Crisis management
  • Resource coordination
  • Work ethic
  • Team building
  • Reliable and trustworthy
  • Conflict resolution
  • Microsoft Office
  • Data management
  • Spirit of Excellence
  • Leadership
Education and Training
Champlain College Burlington, VT Expected in Master of Science : Executive Leadership - GPA :
University of The District of Columbia Washington, DC Expected in Master of Arts : Counseling - GPA :
Experience
Travis County - Verbatim Hearing Recorder
Austin, TX, 09/2019 - Current
  • Evaluated and edited transcriptions to verify error-free reporting.
  • Applied various specialty equipment and recording devices to capture and document required information.
  • Documented verbatim proceedings for official records.
  • Clarified inaudible statements during testimony to maintain accuracy.
  • Engage claimants, attorneys, and witnesses to ensure documented evidence is secured for the records.
FEMA - Disaster Survivor Assistance Specialist
City, STATE, 09/2016 - Current
  • Deploy to disaster areas to assess survivors needs and make referrals for assistance.
  • Register FEMA Helpline callers for assistance and trouble shoot reports of issues receiving assistance.
  • Provided excellent service to survivors and documented efforts in running case record.
Salvation Army Alexandria, VA Corps. - Social Services Program Coordinator
City, STATE, 04/2018 - 03/2019
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Presented talks at community groups to promote organizational mission and programs.
  • Resolved problems and delivered solutions by collaborating with community funding entities.
  • Managed delivery of emergency assistance for residents in need of food, furniture, utility and rent/mortgage assistance.
  • Produced and updated organizational records and reports, including financial reports of assistance rendered.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Coordinated special programs such as Winter Coat Drive, Thanksgiving Gift Cards, Christmas Angel Tree, and School Back Pack Drive.
CSOSA - Supervisory Community Supervision Officer
City, STATE, 11/2010 - 12/2017
  • Ensured that case files were organized and maintained, and case notes were accurate in an electronic databases.
  • Monitored offenders' supervision activities regarding fulfillment of court ordered requirements.
  • Answered phone calls concerning clients, handled complaints and responded to requests for information.
  • Maintained positive relationships with offenders and family members through weekly visits.
  • Directed officers to refer offenders to appropriate community agencies to complete services in compliance with court orders.
  • Approved offender case plans developed by supervision officer based on analysis of criminogenic needs of offenders.
  • Worked in collaboration with offenders to fully participate in rehabilitation planning.
  • Recommended probation conditions to court, including drug treatment, vocational rehabilitation and mental health programs.
  • Participated in probable cause and revocation hearings to stay informed of relevant legal processes.
  • Supported supervision officers responsible for assisting offenders with adjusting to community life post-incarceration.
  • Assisted offenders with resolving housing, employment and social services problems as reported by the supervising officer.
  • Observed and recommended special community services opportunities to support offenders.
  • Collected offender conduct information from community individuals, family members and government and law enforcement agency representatives.
  • Managed performance by completing statistical analysis of performance measures and developing, updating and maintaining statistical and related records and reports.
Accomplishments
  • Team recognized in June 2016 for exceeding the performance target of 85% in the Initial Auto Screener measure, achieving 87% in FY16 Quarter 3 demonstrating significant achievement from a 0% rating the previous year.
  • Chaired the CSOSA, CSS Managers Advance Committee, leading the coordination of two days of training and one day of community service for approximately 70 managers.
  • Co-Chaired the committee for CSOSA, CSS Development Day on June 30, 2016. With the theme of Community Supervision: Recognizing Your Value and Its Impact on Supervision Success.
  • Contributed to the development of the performance plan for the agency's first Warrant Team.
  • Achieved a 38% team warrant case closure rate with a bench mark set at 15% annually.

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Resume Overview

School Attended
  • Champlain College
  • University of The District of Columbia
Job Titles Held:
  • Verbatim Hearing Recorder
  • Disaster Survivor Assistance Specialist
  • Social Services Program Coordinator
  • Supervisory Community Supervision Officer
Degrees
  • Master of Science
  • Master of Arts