11/2019 - 07/2020Valuation SpecialistServiceLink | Pittsburgh, PA
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Resolved customer issues and diffused situations by listening to concerns and developing solutions.
Assisted in training and motivating new employees.
Met call handling quotas consistently.
Cross-trained in the companies funding department to assist when needed.
08/2018 - 11/2019Customer Service/Sales AssociateWal-Mart | Coraopolis, PA
Provided onsite training
Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Answered customers' questions and addressed problems and complaints in person and via phone
Assisted customers during selection process and helped choose perfect products to meet individual needs
04/2016 - 07/2018Sales AssociateHudson Retail, PIT Airport | Pittsburgh, PA
Initiated friendly conversation with each customer to determine level of assistance required
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty
Followed company protocol in providing exceptional services to deliver a pleasant shopping experience
Education and Training
08/2019Associate of Science: Business Management CCAC Allegheny County | Pittsburgh, PA, PA
12/2019Real Estate PA Real Estate Licensing Prep | Pittsburgh , PA
I demonstrate the ability to complete tasks accurately despite interruptions and competing demands.
Ability to articulate myself correctly, while adapting to situations that are unforeseen and handle them professionally.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Organized individual offering excellent planning, problem-solving and communication skills. Supporting high-performance in identifying customer needs and delivering solutions. Strong verbal and written communication skills to document sales activities.