LiveCareer-Resume

valet supervisor resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Successful at working under pressure and with minimal error to park, secure and retrieve guests in lots and parking garages. Reliable in maintaining safety standards and minimizing risks. Seasoned supervisor with extensive worker scheduling and task management expertise. Strong history of developing and executing resource planning, coordination and utilization strategies to meet performance goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history. Enthusiastic supervisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks and training in customer satisfaction. Motivated to learn, grow and excel in any challenge.

Skills
  • Transportation accommodations
  • Guest flow management
  • POS system operations
  • First Aid/CPR
  • Flexible and Adaptable
  • Training and Development
  • Self-Motivated
  • Analytical and Critical Thinking
  • Organization and Time Management
  • Good Telephone Etiquette
  • Team-building
  • Problem-Solving
  • Excellent Communication
  • Active Listening
  • Decision Making
  • Planning and Coordination
Work History
08/2021 to Current Valet Supervisor Hilton Grand Vacations | Sapphire, NC,
  • Helped guests unload and load luggage.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Maintained cleanliness of work sites, parking spaces and guest services stations.
  • Completed claim check, vehicle damage and billing dispute forms.
  • Issued and collected claim tickets and processed valet parking fees.
  • Monitored and documented guest traffic flow in valet lot.
  • Maintained current listing of local and area attractions special events and activities to give guests updated information.
  • Answered guest's questions about property amenities and services.
  • Arranged special transportation for guests and booked taxis and business-class vehicles.
  • Assisted hotel guests with valet retrieval process.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.
  • Worked closely with personnel, customers and contractors to resolve problems.
  • Motivated workers to exceptional performance through implementation of new strategies.
01/2021 to 08/2021 Customer Service Advisor Valvoline Inc. | Grapevine, TX,
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Recommended and upsold new products, resulting in 20% increase in revenue.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Increased sales 20% with new promotional approaches and follow-up strategies to strengthen connections.
  • Increased sales 20% with new promotional approaches and follow-up strategies to strengthen connections.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Addressed complex issues by scheduling repair appointments.
02/2017 to 01/2021 Shift Supervisor &Pizza | Springfield, VA,
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Education
Expected in 05/2018 to to High School Diploma | Crosswinds High School, Grand Prairie, GPA:

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Resume Overview

School Attended

  • Crosswinds High School

Job Titles Held:

  • Valet Supervisor
  • Customer Service Advisor
  • Shift Supervisor

Degrees

  • High School Diploma

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