LiveCareer-Resume

valet supervisor resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
Valet Supervisor, 09/2018 - Current
Hilton Grand Vacations Celebration, FL,
  • Learned to utilize amount of space provided to park guests' cars/vans/truck/suv and in some cases transit vans
  • Planned work assignments and equipment allocations to meet established metrics.
  • Enforced strict safety rules and regulations to protect workers and minimize company liability.
  • Addressed problems head-on and worked with customers,
  • Informed guests of location of hotel reception, concierge and lounges.
  • Reported unusual or unsafe situations to security for immediate attention.
  • Removed and secured luggage and valuables for incoming guests and direct guests to lobby area.
  • Coordinated team of valets handling car parking needs for regular guests and special event parking.
  • Notated damages to vehicles to reduce exposure to risk and lawsuits.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Greeted guests and answered questions about valet service, directions and local attractions.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Returned guests' vehicles while following safe driving practices and obeying traffic laws.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Led daily stand up meetings to convey new policies, outline schedules and correct performance deficiencies.
  • Coached team members to consistently exceed superior customer service standards.
  • Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
  • Problem solve and defuse situations dealing with hostile and angey guests'.
  • Come up with ideas and new ways to make the team work smarter.
  • Addressing individual employee's on their work ethics
  • Stay after my scheduled time, to help out the next shift, to ensure "Positive pass-over".
  • Handle proper paperwork for incident reports for any damaged/stolen vehicles/items.
  • Conducting complete vehicle damage check prior to taking in guests' vehicles.
  • Assist at other hotel locations when they call me and need help.
  • Do proper key log, location, inventory, and lot check procedures.
  • Report any problems or concerns to manager.
Overnight Stocker, 01/2013 - 06/2019
Marriott International Kapalua, HI,
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Picked up boxes and related trash from sales floor.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assisted customers with product, promotion and policy information.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Secured products during transport to prevent damage.
  • Followed instructions to properly arrange merchandise items.
  • Pulled items from stock using lift equipment and added to shelves or bins.
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Identified stock needs, replaced outdated stock and assembled products.
  • Constructed and stocked new displays, designed and assembled end caps and removed and discarded outdated displays.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Operated forklifts and hydraulic pallet jacks to move product loads to accurate locations.
  • Monitored and reported warehouse inventory to promote availability of required products for purchase.
  • Trained and supervised new employees and served as overnight stocking and warehouse lead.
Lot Attendant, 05/2002 - 06/2004
Earnhardt Auto Goodyear, AZ,
  • Performed lot inventory at both the dealership and the dealerships stock lot
  • Returned customers vehicles while following safe driving practices and obeying traffic laws.
  • Drove vehicles from service area, to wash bay, then to customer once vehicle was done with proper service.
  • Thanked customers upon departure from store to leave positive impression of customer service.
  • Performed vehicle inspections and regular maintenance.
  • Detailed both interior and exterior of customers vehicles that came in for their routine maintenance service.
  • Get brand new cars from the stock lot, to the gas station to have the vehicle filled up, and back to the dealership showroom in safe and timely manner
Warehouse Supervisor, 02/2000 - 01/2002
Gtech Services Charlotte, NC,
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Supervised scheduling for freight and package shipments and managed return and transfer procedures.
  • Trained staff on material handling processes to reduce shipping times.
  • Generated warehouse shipping documents, packing lists and invoices.
  • Enforced strict safety procedures and protocols through successful management of warehouse team members.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
Education and Training
GED: , Expected in 03/2001
-
Farrington Community School For Adults - Honolulu, HI
GPA:
Status -

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Resume Overview

School Attended

  • Farrington Community School For Adults

Job Titles Held:

  • Valet Supervisor
  • Overnight Stocker
  • Lot Attendant
  • Warehouse Supervisor

Degrees

  • GED

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