Seasoned management professional dedicated to bringing parking to the next phase of growth development. Diligent motivated to improve processes, streamline operations increase revenue. Result-focused in promoting efficiency, decrease waste, crucial to financial operational success.
Overseen Parking Valet Operations for Greektown Casino Hotel Garage.
Daily inspection of the 2900 space garage, included cleanliness, equipment performance, lighting, safety, signage.
Reported data to departments assigned to these areas.
Follow-up inspections of identified issues confirm compliance.
Created original Standard Operation Procedures for New Greektown Casino Hotel Valet Operation Event Parking Operation.
Monitored improvements, inconsistencies in relation to Hotel Valet S.O.P.
Prepared Customer Service Satisfaction Surveys of Hotel Casino Valet Operation for daily spreadsheet entries.
Compiled Supervisors' Observation Reports of staff performances and distributed findings monthly.
Managed Hotel Event Parking Operations, including booth, traffic attendants, security officers, collected revenue during event, audited all cashiers documents,reported any variances. Filed all revenue records of event operations, reported to Safety and Transportation Manager.
Handled scheduling, developed itinerary for the hotel shuttle booked by Hotel Sales Department.
Attended all Hotel Banquet Event Operations Resume meetings.
Responsible for Greektown Casino Hotel Garage Monthly Parking Program.
Documented Guest Comment Cards on a spreadsheet, responded to customers through the internet, phone calls.
Troubleshooter for any customer complaints concerning valet, vehicles claims, parking, appropriate reports.
Managed Cobo Hall, Arena Garages, Cobo Roof Deck, Bagley, Grand Circus Park, Millennium, Cultural Center Garage, as contracted by the City of Detroit Municipal Parking Department.
Overseen City of Detroit Eastern Market Tailgate Operation for Detroit Lions 2003 Season.
Area Parking Manager for Detroit Metropolitan Airport, specifically recruited for Vehicle Inventory Operation, as contracted by Wayne County Authority.
Secured, janitorial, maintenance, security contracts for the city and airport locations.
Managed all daily operation issues, including customer issues, contract services, event coordination, financial concerns.
Responsible for parking staff, security work schedules, payroll, vacations, benefits, grievances, union conflict resolution and employee training (corporate and local).
Audited staff work documents, reviewed, implemented accounting procedures, updated revenue controls, deposited all revenue. Applied efforts increased city parking revenue intake by 30% as reported by corporate.
Reviewed Budgets, Profit and Lost Reports, reported any variances.
Addressed customer and staff issues related to parking, shuttle service, equipment issues, credit cards, validations through airport call center.
Worked with the McGann System at the Millennium Garage, Federal APD at Cobo Hall and ACS Credit Card System at Detroit Metro Airport.
FORD MOTOR COMPANY MSX INTERNATIONAL CONTRACT EMPLOYEECONTRACT OPERATION ASSOCIATE | DEARBORN, MICHIGAN | 1997 - 2002
Recruiting candidates for Ford Motor Company Training and Development Leader Program (TDL) at Fairlane Training Development Center.
Developed recruiting strategy/plans, improved recruiting process.
Qualified candidates,coordinated interviews with TDL and Ford Managers.
Handled all logistics, participated in interviews of candidates.
Maintained documentation of all recruiting activities, including Customer Summary Reports.
Developed, improved, implemented MSX International Orientation process, including plant visits.
Maintained recruiting resources and candidate pool.
Managed orientation feedback, provided written reports to Ford and MSXI Managers.
Provided support to the Training and Development Leadership on-sites, including database entries.
Assigned specialist to run delivery of The New Salaried Supervisor Institute and Business Acumen Series (Business Competency and Technical Department) to the Ford Global Executive Managers.
Awarded contract to join the Ford Business Leadership Initiative Team, focusing on creative thinking, problem solving and customer service skills.
Bachelor Degree PendingBusiness Administration/ Leadership Degree Program-AcceleratedConcordia UniversityAnn Arbor, MIContinuing Education in Business Management GPA 3.6
CreditsEducationEastern Michigan UniversityYpsilanti, MI
Sociology Studies, Education Courses
Credits ElectivesWayne County Community CollegeDetroit, MI
Law, History, Marketing, Sociology Studies
Delta Sigma Theta Sorority Member
Additional Skills Information
accounting, benefits, billing, budgets, call center, conflict resolution, contracts, cost-analysis, creative thinking, clients, customer satisfaction, customer service skills, database management, database, delivery, documentation, valet drivers, event coordination, financial, human resources, inventory, leadership, logistics, meetings planning, EXCEL, WORD, payroll, personnel, problem solving, profit, rapport, receiving, recruiting, reporting, safety, sales, scheduling, standard operation procedure, spreadsheets, strategy, supervisor, employee training, transportation, unions, valet
Student Senator: Eastern Michigan University
Volunteer Program Specialist Liaison: Customer Service, Ford Fairlane Training and Development Center
Community Relationship Developer: Hands of Faith Community Center
Project Judge: Michigan Association of DECA
Program Coordinator: Faithful Hands Outreach Volunteer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
GREEKTOWN CASINO HOTEL
CENTRAL PARKING SYSTEMS
FORD MOTOR COMPANY MSX INTERNATIONAL CONTRACT EMPLOYEE