Extremely motivated, result driven individual currently seeking position where there are opportunities to advance and grow. Where I can utilize my knowledge and skill to improve customer satisfaction, maximize my leadership skills, and provide quality assurance which my help continue, if not better the success of that company.
Skills
Client service
Conflict management
Customer service
Team building
Administrative support
Experience
Valet Attendant, 02/2015 to Current Hyatt Hotels Corp. – East Norriton, PA,
Greeted all guests and answered questions about valet service, directions and local attractions.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Loaded and unloaded luggage for guests, opened car doors and provided directions to front desk.
Patrolled parking areas and monitored car safety to prevent theft and damage.
Parked and retrieved guest vehicles quickly to avoid long wait times and keep workflows running efficiently.
Processed all point of sale transactions accurately, counted back coin and currency and provided receipts to all customers.
Returned guests' vehicles in safe, timely and friendly manner while following safe driving practices and obeying traffic laws.
Resolved all customer issues to maintain high standards of customer satisfaction.
Maintained cleanliness, neatness and organization of all areas.
Responded to questions about local area and company services.
Collected parking lot fees from customers and issues parking stubs.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Valet Supervisor, 10/2013 to 09/2017 Firstservice Residential – Wellington, FL,
Observed employee performance and provided valuable feedback using online performance evaluation software.
Trained employees in proper operational procedures and shared company policies and regulations.
Listened to customer feedback and responded to maintain or improve processes.
Recruited and hired new employees based on company needs and culture.
Inspected equipment and work stations to comply with established standards and regulations.
Created marketing signs or flyers for sales or promotional events.
Collaborated with staff members to plan training seminars and team-building events.
Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Recognized by management for providing exceptional customer service.
Performed site evaluations, customer surveys and team audits.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
Valet Supervisor, 10/2006 to 09/2013 Firstservice Residential – Winter Park, FL,
Observed employee performance and provided valuable feedback using online performance evaluation software.
Trained employees in proper operational procedures and shared company policies and regulations.
Listened to customer feedback and responded to maintain or improve processes.
Recruited and hired new employees based on company needs and culture.
Inspected equipment and work stations to comply with established standards and regulations.
Collaborated with staff members to plan training seminars and team-building events.
Created work schedules to provide quality service to customers as well as maintain employee satisfaction.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Created agendas and communication materials for team meetings.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Attended departmental meetings, providing feedback to enhance future performance.
Bartender, 11/2000 to 09/2006 The Saint Louis Brewery, Llc – Saint Charles, MO,
Checked identification of customers to verify age requirements needed for purchase of alcohol.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Collected and polished glassware, keeping adequate stock for expected customer loads.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Worked with management to plan and implement special events to boost customer numbers and profits.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Education and Training
High School Diploma: , Expected in 06/2001 Martin Van Buren High School - Queens Village, NY GPA:
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