Enthusiastic Valet attendant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of communication and customer service and training in vehicle driving. Motivated to learn, grow and excel in hospitality.
Productive Automotive Technician with 4 years' experience changing oil, servicing brakes and checking fluids. Self-motivated team player with strong attention to detail and good problem-solving abilities.
Skills
Anti-theft equipment
Lot monitoring
Guest service
Vehicle parking and retrieval
Parking fee calculation
Payment Processing
Communications
Supervision
Customer Service
Organization
Problem Resolution
Team Management
Education
Daviess County High SchoolOwensboro, KYExpected in 05/2015 ā āGED: - GPA:
Work History
Principle Auto - Valet Attendant San Antonio, TX, 10/2019 - 02/2020
Welcomed arriving guests and explained car retrieval procedures.
Established positive guest relationships through consistent delivery of excellent customer service.
Reported any customer-oriented issues immediately to [manager] for swift assistance and resolution.
Parked and retrieved cars carefully to prevent damage and avoid delays.
Assessed garage lot and determined most effective parking scheme to bolster number of available spaces.
Removed trash and waste from lots to maximize space availability for valet parking.
Recorded make, model and exact location of each parked vehicle for easy retrieval.
Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
Evaluated garage lot and parking scheme to promote optimal utilization of area.
Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
Moved cars around lot to increase space efficiency.
Escorted drivers to vehicles and helped load or carry large items.
Parked and retrieved cars according to customer needs.
Answered questions and provided information about areas of interest in Franklin,TN.
Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
Determined customer needs by asking relevant questions and listening actively to responses.
Jerry Seiner South Jordan - Lube Technician South Jordan, UT, 01/2018 - 10/2019
Used [Equipment] to dismount and mount tires to perform air checks, rotations and rebalances.
Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
Checked fluids, tires, brakes and other systems as part of [32]-point inspection.
Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
Completed fluid checks on automobiles through [Action] and [Action].
Utilized [Type] and [Type] electronic tools to locate and correct malfunctions such as wheel bearings issues and ignition problems.
Worked alone or in team-based systems to complete up to [Number] oil changes each day.
Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
Greeted customers and answered questions about oil changes and other services.
Learned to perform vehicle alignments and diagnose and repair suspension malfunctions to expand automotive services skill set.
Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Performed customary courtesies to boost customer satisfaction, including vacuuming interior of vehicle and washing exterior windows.
Kept shop areas neat, clean and free of safety hazards.
Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Topped off all fluids in vehicle engines to lubricate, protect and cool engine.
Attended in-house training courses and webinars to learn about vehicle electrical system, brakes, and [Type] diagnostic and repair techniques.
Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Town Pump, Inc. - Assistant Store Manager Sidney, MT, 06/2016 - 07/2018
Rotated merchandise and displays to feature new products and promotions.
Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Answered questions about store policies and concerns to support positive customer experiences.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Supervised team of 6 employees and provided feedback on performance.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Walked through store areas every [2 hours] to identify and proactively resolve issues negatively impacting operations.
Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Monitored security and handled incidents calmly.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
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