More than 13 years' experience in customer service that includes 4 years' experience in the recruiting field and 4 years' experience in the financial aid field.
Strong organizational skills
Excellent analytical, writing and communication skills
Dedicated team player
ProDriversNovember 2011 to CurrentUtilization Manager (Recruiter) Kansas City and Nashville, TN
Manage all phases of recruitment, including defining hiring management needs, posting available positions, assisting with application process and pre-screening applicants.
Conduct employment verifications and background checks on all job applicants. Conduct more than 100 interviews each year. Created an employee appreciation wall and continuously update with work anniversaries.
Run and complete reports weekly. Managed all aspects of the employee life cycle process, including on and off boarding.
Grew the Kansas City branch from 25 to 75 employees in less than 2 years. Decreased Kansas City branch's turnover by 187% by 2013.
Trained new Utilization Managers for both the St Louis and Kansas City branches.
Created a 211 page SOP for the Utilization Manager role.
Epic SolutionsJune 2011 to November 2011Recruiter (Human Resources), Sales Associate Overland Park, KS
Started in a sales position then asked specifically by manager to recruit for his office.
Managed all phases of recruitment, including defining hiring management needs, scheduling first and second interviews with manager and posting ads.
Assisted with new hire paperwork. Asked to train new recruiter due to my high performance and efficiency.
Colorado Technical UniversitySeptember 2009 to June 2011Student Finance Processor Kansas City, MO
1 of 15 people selected out of 90 schools to participate in the pilot "Leader" program to expand leadership skills.
Participated in the retention committee to improve retention efforts.
Counseled 300 students on the financial aid process and loan eligibility.
Reviewed and monitored 30 federal work study students.
Followed up with students for outstanding documents and packaging Title IV funding.
Created an SOP on department's process for awarding continuing students eligibility.
Operated and maintained data in computerized system.
Prepared and maintained reports as necessary.
Met quarterly individual and departmental goals.
National American UniversityApril 2007 to September 2009Financial Services Representative Sioux Falls, SD
Responsible for financial aid packaging and loan entrance interviews.
Maintained and monitored 300 students' financial aid paperwork.
Counseled and assisted students with the financial aid process, paperwork and eligibility.
Contacted students for any outstanding documents and payments.
Operated and maintained date in computerized system.
Reviewed student accounts and cash flow payments.
Collaborated with admissions, academics and administrative staff.
Prepared and maintained weekly reports.
Met quarterly goals and prepared for audits.
Chili's Grill and BarFebruary 2006 to February 2007Server Wichita, KS
Served customers by tending to their eating and drinking needs.
Effectively handled customer concerns.
Dakota WholesaleApril 2005 to December 2005Accounts Payable/Billing Clerk Sioux Falls, SDPaid payable invoices and mailed invoices to customers on a weekly basis. Entered payable invoices into the system and handled pricing discrepancies. May 2003 Helped with the quarterly newsletter, filed paperwork and daily documentation. Ran daily point of sales reports and a weekly company newsletter. Updated and scanned orders into the computerized system. Residential Instructor Southeastern Behavioral Healthcare - Sioux Falls, SD Supported independent-living skills with mentally-disabled young adults. Assisted with disbursing medication to residents.
Wichita State UniversityBachelor of Science: Marketing, ManagementWichita, KS, USBachelor of Science: Business Administration Wichita State University - Wichita, KS GPA 3.2158 Emphasis in Marketing Minor in Management
National American UniversityAssociate of Applied Science: Business AdministrationSioux Falls, SD, USAssociate of Applied Science: Business Administration National American University - Sioux Falls, SD GPA 3.5025 President's List Award Dean's List Award Honorable Mention List Award Won the $250 research paper scholarship award -Apr 2005
Followed up with students for outstanding documents and packaging Title IV
Contacted students for any outstanding documents and payments
President's List Award
Dean's List Award
Honorable Mention List Award
Won the $250 research paper scholarship award
Sop, Financial Aid, Packaging, Posting, Recruiter, Recruitment, Life Cycle, Accounts And, Audits, Cash, Financial Services, Payments, Finance, Leadership Skills, Processor, Sales, Accounts Payable, Basis, Billing, Clerk, Documentation, Healthcare, Instructor, Invoices, Of Sales, Pricing, Sales Reports, Associate, Customer Service, Detail Oriented, Microsoft Office, Ms Office, Organizational Skills, Receptionist, Recruiting, Retail Sales, Team Player, Time Management, Ads, Human Resources, New Hire Paperwork, Sales Associate, Sales Position, Scheduling, Award, Marketing