Usa Office Administrator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Efficiently-driven Executive Assistant with excellent leadership, project management and problem-solving abilities developed over 10 years of progressive administrative experience. Well-versed in all clerical needs of fast-paced manufacturing and oil and gas offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

  • Microsoft Office
  • SharePoint
  • Adobe
  • SAP
  • Oracle
  • QuickBooks
  • Peachtree
  • Chrome River Expense Reporting
  • Typing Speed 55 WPM
  • Bilingual English/Spanish
02/2021 to Current
Loan Processing Assistant Western Alliance Bancorporation Jersey City, NJ,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Created and completed loan submission packages.
  • Evaluated financial statements and contacted institutions and customers to clarify details.
  • Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Organized loan files, updated databases, prepared general correspondence
  • Evaluated small business and commercial loans for approval.
08/2018 to 04/2021
USA Office Administrator Marmic Fire Safety Springdale, AR,
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Collaborated with service technicians to coordinate travel plans, special events and service call taskHandled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Provided employee onboarding services and supported department members to increase productivity and performance.
  • Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team productivity.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Revised and maintained master calendar for client appointments.
  • Established, enforced and optimized billing policies and procedures to maximize revenue, streamline operations and minimize aging balances.
  • Processed and sent monthly invoices to customers on standard billing cycle, including adjustments, credit memos and corrections.
02/2016 to 08/2018
Operations Coordinator Crane Worldwide Logistics Compton, CA,
  • Directed and maintain hospital relations
  • Managed photography supply inventory, sales records, customer accounts charts and online ordering portal
  • Assisted clients in addressing concerns, resolve complaints, or answer account-related questions
  • Compose, analyze AFE reports, ensure expenses and invoices are charged appropriate, monitor budget for under or overage and report to VP of Operations
  • Liaison with HR and credential department to ensure proper on-boarding of new employees and contractors
  • Processed weekly payroll and updated benefits to current employees
  • Maintained email database to ensure proper district communication
  • Responsible for weekly, monthly and yearly sales goals
  • Coordinate travel arrangements and prepare travel agendas for all on-site supervisors
  • Recruit, hire and train all new employees
  • Provided support for sales team in managing operation work flow in SharePoint
  • Populate Profit and Loss reports for all 32 hospitals assigned to territory
  • Organized quarterly training sessions, including itinerary, transportation and overnight accommodations for photographers and client guests
08/2010 to 02/2016
Operations Manager Baptist Healthcare System, Inc. Elizabethtown, KY,
  • Administered marketing and promotional work to ensure successful monthly campaign rollouts
  • Organized details of meetings, agendas, travel arrangements, itineraries, and expense reports for all district supervisors
  • Coordinated with project leaders to resolve all product issues
  • Managed onsite testing for customers as required by the project’s specifications
  • Effectively handled the communications between in-house software team, clients, and shareholders
  • Delivered five- and eight-hour training sessions for junior level team leaders, and management staff
  • Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements for all locations and employee’s policies
  • Conducted annual performance evaluations of staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions
  • Generated financial reports for management review
  • Instituted and built a dynamic team of astute and successful administrative professionals that supported all corporate growth and productivity objectives
  • Successfully assisted district managers with their credit needs and rush requests
06/2007 to 08/2010
Executive Assistant INSA LLC City, STATE,
  • Collaborated with other administrative team members, human resources and the finance department on special projects and events
  • Developed and provided ongoing tracking to division-wide customer complaints for annual government audit
  • Served as a liaison between company president and clients regarding client accounts and new business
  • Successfully coordinated logistics for the relocation international personnel and equipment for 15 peo
  • Created PowerPoint presentations used for business development and sales
  • Created databases and spreadsheets to improve inventory management and reporting accuracy for international shipping of synthetic rubber
  • Managed accounting operations, accounting close, account reporting and reconciliations of US and Canada accounts
  • Conducted monthly closing processes, accruals, and journal entries in SAP
  • Answer multi-line phone system, greet visitors, and help with front office when necessary
  • Maintained a financial reports and prepared routine statistical reports and correspondence with home office in Mexico City
  • Scheduled appointments and maintained master calendar
  • Drafted internal documents and memoranda
  • Coordinated logistics for corporate events
Education and Training
Expected in 2010
Associate of Applied Science: Digital Communications
Houston Community College - Houston, TX

Completed course work in Graphic Design, Web design and Photography

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Resume Overview

School Attended
  • Houston Community College
Job Titles Held:
  • Loan Processing Assistant
  • USA Office Administrator
  • Operations Coordinator
  • Operations Manager
  • Executive Assistant
  • Associate of Applied Science

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