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US Coast Guard, Health services Technician Resume Example

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US COAST GUARD, HEALTH SERVICES TECHNICIAN
Summary

Currently GS-05. SCD 12-09-2012. Detail oriented Customer Service Representative for the Internal Revenue Service. Efficient in accounting, researching over multiple databases to find the best solution for the taxpayer staying in compliance with the law, and ability to handle high volume work loads in a calm and organized fashion. Solutions-focused, versatile management professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 3-year career in the U.S. Coast Guard as a medical technician. Effective communicator who quickly masters new roles and technologies to achieve positive results.

Highlights
  • Microsoft word, Excel, Microsoft outlook, Power point.
  • WPM 50 no errors.
  • Risk management evaluation background.
  • Debt and credit management
  • Excellent communication skills.
  • Independent worker
  • Time management
  • Attention to detail
  • Record-keeping
  • Accounts payable
  • Internal controls
  • Team-oriented


  • Billing
  • Analytical skills
  • Exceptionally organized
  • Federal and state tax regulations
  • Superb legal research skills
  • Expertise in legal proceedings
  • Understands confidentiality
  • Decisive
Accomplishments
  • Completed advanced training in research relating to laws, regulations, judicial decisions and legal articles.
  • Wrote and edited documents to keep staff informed on policies and procedures.
  • Drafted documents for internal meetings.

Experience
US Coast Guard, Health services Technician
May 2011 to May 2014City, State
  • Interpreted rules, regulations and laws as to how they apply to a claim and health benefits.
  • Analyzed medical claims utilizing medical coding.
  • Protected printed and electronic files containing sensitive data.
  • Exemplify customer centric focus by displaying a caring helpful attitude and a willingness to be of assistance in resolving issues of concern.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Managed incoming and outgoing calls for busy medical office.
  • Standardized department filing system to increase efficiency.
  • Handled and processed confidential information.
  • Prepared registered and certified mail for dispatch.
  • Reviewed and edited correspondence prior to release and submission for signature.
  • Logged and filed classified documents.
  • Effective decision-maker in high-pressure environments.
  • Verified and logged in deadlines for responding to daily inquiries.
  • Reviewed claims to prevent fraud, waste and abuse Assisted in scheduling patients, reception of patients and visitors, collection of data, maintaining a high standard of healthcare activities.
  • Responsible for reviewing, correcting and informing the supervisor of patient appointments scheduled and printed daily.
  • Utilized modern office equipment fax, copier, messaging system.
  • Works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.
Customer Service Representative
CurrentCompany Name - City, State
  • Investigate discrepancies and implement corrective action.
  • Support tech transfer processes and communicate needs to cross-functional teams.
  • Analyze and interpret primary data, and form logical conclusions. Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
  • Processed terminations.
  • Prepared tax accounting under ASC 740.
  • Assisted with tax-fixed assets process execution and improvement. Managed accounts payable for balance due portion of the internal revenue service.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Compiled financial, accounting and auditing reports and tables for cash receipts, expenditures, accounts payable, receivables and profits, losses and tax regulations.
  • Research multiple databases to ensure compliance with the law and appropriate account actions.
  • Audited contracts, orders and vouchers.
  • Determined proper handling of financial transactions and approved transactions within designated limits.
  • Prepared and filed sales and use tax returns, telecommunications tax returns, gross receipts returns, franchise tax returns, annual reports and other miscellaneous filings.
  • Prepared and maintained support documentation.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Examined checks for identification and endorsement.
  • Processed treasury, tax and loan payments.
  • Delivered prompt, accurate and excellent customer service.
Shift Supervisor
October 2007 to December 2015Company Name - City
  • Managed 6-8 team members, including scheduling, training and conflict resolution.
  • Served as mentor to junior team members.
  • Cash management and handling large sums of money.
  • Key holder.
  • Managed inventory by establishing and adjusting ordering parameters, usage and forecasting waste.
  • Quality control management.
  • Customer service Create and Adjust schedules.
  • Managed morning rush of over 300 customers daily with efficient, levelheaded customer service.
  • Resolved customer disputes with tact and professionalism.
  • Maintained calm demeanor during high-volume periods and special events.
  • Correctly followed all health, safety and sanitation guidelines.
  • Supported store manager with recruiting, interviewing and hiring baristas.
Education
A.A.S : 2012Saint Petersburg College - City, State, USA
Bachelor of Science : Social WorkBuffalo State University - City, State
Crime Scene Technology Deadly Force Incidents and Statements seminar Courtroom Testimony Criminal Investigation course Coursework in Sociology and Psychology Legal Studies coursework Coursework in Communications, Criminal Law and Public Administration Coursework in Juvenile Justice and Deviance in Society Coursework in Forensics and Biology HAZMAT Law, Legal terminology, legal procedures
Skills

Biology, business plan, conflict resolution, Customer service, databases, special events, fax, filing, forecasting, hiring, inventory management, Tax Law, Law, Legal, medical coding, mentor, messaging, Excel, money management, office, Microsoft outlook, Power point, Microsoft word, Works, office equipment, copier, Psychology, Quality control, recruiting, reporting, scheduling,spreadsheets, strategy, supervisor,

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Resume Overview

School Attended

  • Saint Petersburg College
  • Buffalo State University

Job Titles Held:

  • US Coast Guard, Health services Technician
  • Customer Service Representative
  • Shift Supervisor

Degrees

  • A.A.S : 2012
    Bachelor of Science : Social Work
    Crime Scene Technology Deadly Force Incidents and Statements seminar Courtroom Testimony Criminal Investigation course Coursework in Sociology and Psychology Legal Studies coursework Coursework in Communications, Criminal Law and Public Administration Coursework in Juvenile Justice and Deviance in Society Coursework in Forensics and Biology HAZMAT Law, Legal terminology, legal procedures

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