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University Relations Specialist Intern Resume Example

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AS
UNIVERSITY RELATIONS SPECIALIST INTERN
Summary

Results-focused professional with strength in Leadership, Relationship Managemnt and Finance. Proactive leader with strengths in communication and collaboration. Proficient in leveraging tasks, employee management and projects to promote growth and p. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills
  • MS Windows proficient
  • Customer Relationship Management Software (CRM)
  • Process improvement
  • Staffing
  • Team Management
  • Business Management, Telephone etiquette
  • Communication skills, Training development
  • Creative thinking, Workflow analysis
  • Customer Relationship Management
  • Leadership and Development
  • Spanish Language
  • Lean Skills
  • Quantitative skills
  • HR Systems (Handshake, Yello)
Experience
University Relations Specialist Intern / The Vanguard Group Inc. - Malvern, PA08/2020 - Current
  • Facilitate Vanguard presentation to students and professors in Business, Finance, Accounting, I.T., Liberal Arts and Diversity Groups, increasing talent attraction
  • Take Ownership of virtual events, including: staffing, training, preparation, materials and system updates, successfully executing the event and providing the highest quality interaction with candidates
  • Utilize Yello to track events and candidate outreach ensuring team event attendance and candidate tracking
  • Work with UR Leads on event registration, invoicing, tracking, and staff resourcing resulting in event executions and relationship building with universites
  • Support drive diverse talent attraction partnering with HOLA and spearheading events to attract Latinx and Hispanic candidates
  • Candidate evaluation and recommendation, resulting in interviews and hiring of such candidates.
CBRS Senior Processor / The Vanguard Group Inc. - Malvern, PA10/2018 - 08/2020
  • Set and exceeded aggressive processing goals to support case owners, driving out our goal for a world class client experience -
  • Established relationships with business partners while building technical and business acumen
  • Worked with HOLA and OPEN to ensure engagement while fostering diversity and inclusion
  • Proactive identification of trends to continue improvement, using creative thinking when addressing complex situations while mitigating risks
  • Partnered with fellow Crew members to own the processing part of the huddle board as well as other lean tools including capabilities matrix and new standard work for the CBRS team
  • Subject Matter Expert for Method Changes and SpecID processes as well as owner for various pillars aligned to the development of CBRS.
  • Improved operations by working with team members and customers to find workable solutions.
Cost Basis Associate / The Vanguard Group Inc. - Malvern, PA01/2018 - 10/2019
  • Responsible for processing Cost Basis requests like; Allocations, StepUps, XFER, Gifts, Method Changes and SpecID, while following IRS guidelines and procedures
  • Calculated and maintained cost basis information for client holdings using proprietary software programs in accordance with Internal Revenue Service regulations and established Vanguard legal requirements
  • Analyzed historical records and information provided by clients and other investment firms in order to reconstruct and verify the accuracy of cost basis information
  • Researched possible breaks in the system that might be affecting the cost on the clients account, verify corporate actions and research changes in tax forms
  • Problem Solving for Cost Basis Department, during which I have successfully implemented enhance material for new hires to help ease the transition and provide some basic knowledge before training starts.
Team Leader Supervisor / Firstrust Bank - Horsham, PA10/2012 - 12/2017
  • Provided accurate, specific and timely performance feedback for CSRs
  • Maintained up-to-date knowledge of product and service changes
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries
  • Work with the project team on the implementation and analysis of procedures into our FirstCLASS system (Powered by Salesforce)
  • Belong to Super Users group for Salesforce platform, to help develop the platform further and meet all user's needs.
  • Spearheaded system implementation and process building projects by delegating tasks to call center members, supervising and remedying issues quickly
  • Complied with company policies, objectives and communication goals ensuring all goals where met
  • Provided ongoing training to address staff needs, inlcuding new systems like Salesforce integration
Education and Training
University Of Phoenix03/2014Bachelor of Science: Business Management
  • Minor in Marketing
  • 3.8 GPA
University Of Puerto Rico - Carolina - Carolina, PR05/2006Associate of Arts: Interior Architecture

Inerior Designs & Small Business Management, University of Puerto Rico

  • Minor in Small business management and Art History
  • Dean's List Honoree 2002, 04, and 05
  • 3.5 GPA
Languages
Bilingual English/Spanish
Additional Information
  • Workflow analysis Staff training Accomplishments - Earned HOLA Communications Co-Lead role - write and review communications sent out for all HOLA events and general messages - Successfully trained all customer service, wires and ACH agents on new call handling platform - Implemented 2 additional call centers for Wire transfers and ACH departments driving up productivity and customer satisfaction - Held Focus group meetings to increase employee adaption of new CRM platform, Salesforce, companywide - Provided back wide training for the new CRM platform, with the highest engagement score - Became part of the Leadership and Development Committee for HOLA and an active member of OPEN - Participated in the preparation for Signature Event from HOLA in 2018 2
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Resume Overview

Companies Worked For:

  • The Vanguard Group Inc.
  • Firstrust Bank

School Attended

  • University Of Phoenix
  • University Of Puerto Rico - Carolina

Job Titles Held:

  • University Relations Specialist Intern
  • CBRS Senior Processor
  • Cost Basis Associate
  • Team Leader Supervisor

Degrees

  • University Of Phoenix 03/2014 Bachelor of Science : Business Management
    University Of Puerto Rico - Carolina - Carolina, PR 05/2006 Associate of Arts : Interior Architecture

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