University Development Counselor Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Goal-oriented academic account executive, offering 6 years of successful higher education experience. Dedicated
entrepreneurial leader with a focus on advising, mentoring, and coaching. Demonstrated ability connecting with students and organizations to develop plans for academic success.

  • Admissions and Academic Counseling
  • Virtual/Remote Communication Excellence
  • Success Coaching and Mentoring
  • Team Leadership and Training
  • Project Management
  • Conflict Resolution
  • Customer Service
  • Database Administration
  • Organizational Management
Education and Training
Northcentral University San Diego, CA Expected in 12/2020 : Leadership in Higher Education - GPA :
Oakland University Rochester, MI Expected in 08/2010 Bachelor of Integrated Studies : Communications - GPA :
Suny Plattsburgh - Graduate Admissions Advisor
Plattsburgh, NY, 07/2020 - Current

As Graduate Admissions Advisor, my primary objective is to enroll qualified students into academic programs for Abilene Christian University Online. I also take an active role in supporting students through the admissions process. My purpose is to guide them on the right path towards a successful online learning experience.

  • Conducts student conversations and appointments to identify educational goals and disseminate program information to potential students.
  • Advises potential students about enrollment, transferability and applicability of previous education, program options, requirements and progress.
  • Provides information on university policies, practices and rules, by using judgment and discretion.
  • Assists potential students regarding financial obligations in partnership with university financial staff.
  • Uses professional knowledge and perspective to relate new and potential students to establish professional rapport and add to the student experience.
  • Monitors student participation and progress through the enrollment process to ensure that students are in alignment with University policies
  • Identifies potential barriers within the student enrollment process and initiates steps resulting in resolution.
  • Assists students in making informed decisions by providing ethical, timely, accurate, and comprehensive enrollment options and program information.
Bethel Church Of Redding - University Development Counselor
Redding, CA, 12/2019 - 05/2020

As University Development Counselor, my primary objective is to build awareness of online academic programs for Grand Canyon University, within Dallas, Texas. I focus on building relationships with businesses, organizations, and community colleges to expand our reach to prospective students. I also take an active role in recruiting and supporting students through the admissions process. My purpose is to guide them on the right path towards a successful online learning experience.
• Works remotely within Dallas, Texas territory.
• Dallas Independent School District Approved Vendor.
• Manages and implements strategies to increase prospective students.
• Cold calls key decision makers at prospective businesses/organizations/community colleges to build relationships and
create a pipeline of prospective students.
• Teacher and Nurse recruitment.
• Creates and executes event/activity plans, which includes conducting informational and prospective student presentations.
• Counsels students on the enrollment process from lead generation through first few classes.
• Maintains and grows inquiry and account databases.
• Utilizes CRM systems and Salesforce in support of new student enrollment goals,
• Serves as the external "face" in Texas of the university.

American Fidelity Assurance Company - Student Success Coach
Topeka, KS, 10/2017 - 12/2019

As Success Coach, I advised teams across ASU and ensured students had access to necessary resources and tools that guided and motivated them to reach their full potential. This was accomplished by building and maintaining relationships with a focus on goal setting, overcoming obstacles, and achieving success.

  • Engaged in proactive outreach to empower students through positive reinforcement, building rapport, and establishing meaningful academic relationships.
  • Coached students on developing a plan to achieve their academic and career goals.
  • Provided high-quality student-centered support using text, social media, email, phone and chat of a significant volume in a fast-paced environment.
  • Provided support for student accountability and success.
  • Worked to build student knowledge, skills, attitudes and beliefs that support success.
  • Identified areas for growth and opportunity and creates a personal development plan.
  • Worked collaboratively and promotes the discovery process for problem solving.
  • Provided guidance and mentorship to new coaches.
  • Invested in students’ success and reflected commitment by answering phone calls, responding to voice or emails messages, texts or chat within the Jessicae business day, and staying beyond regular business hours if needed.
  • Worked with internal and external departments in a positive and proactive manner.
  • Monitored student engagement via dashboards and implements interventions as prescribed.
Amarillo College - Enrollment Coordinator
Dumas, TX, 10/2016 - 10/2017

As an Enrollment Coordinator, I collaborated with academic partners and peers to interview and enroll highly qualified graduate and undergraduate students.

  • Performed daily administrative tasks and responsibilities using Roadrunner, Volocify and Salesforce systems.
  • Walked students through enrollment process, including completing application.
  • Monitored student degree plans and course schedules to ensure students remained in compliance with NCU policy and degree plan requirements.
  • Proactively identified various "at risk" student populations and provided resolutions to assist student in a successful program completion.
  • Achieved or exceeded registration and retention objectives.
  • Trained new enrollment team members in policies and procedures.
University Of Phoenix - Enrollment Advisor
City, STATE, 04/2014 - 06/2016

As an Enrollment Advisor, I was responsible for enrolling online undergraduate and graduate students regarding enrollment and degree completion requirements. In addition, I enrolled students for the University's online graduate and undergraduate certificate programs. I had the opportunity to work with and assist in various projects as it relates to transfer and special status students, withdrawal of students, ranking of students, and the confidentiality of student records.

  • Developed academic plans for degree or certificate completion following established guidelines.
  • Custodian of student prospect contact records consisting of student information, student enrollment and attendance according to objectives.
  • Performed appropriate follow up by contacting potential and/or current students by telephone and email.
  • Month over Month Top Customer Satisfaction Performer.
  • Conferred with other employees to formulate and explain course credit policies and admission requirements.
  • Counseled students on progress towards graduation, course selection and career decisions.
  • Increased student successful completion rate month over month- Averaged 20+ students per month.

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Northcentral University
  • Oakland University
Job Titles Held:
  • Graduate Admissions Advisor
  • University Development Counselor
  • Student Success Coach
  • Enrollment Coordinator
  • Enrollment Advisor
  • Bachelor of Integrated Studies