universal banker resume example with 2+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature. Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products. Universal Banker focused on satisfying customers by providing high-quality service. Determined and dedicated to exceeding mandates. Eager to take on higher responsibilities.

  • Upselling Techniques
  • Self-Checkout Assistance
  • Stockroom Upkeep
  • Customer Service
  • Stocking and Receiving
  • Problem-Solving
  • Teamwork and Collaboration
  • Display Setup
  • Customer Needs Assessment
  • Policy and Procedure Adherence
  • Merchandising
  • Product Recommendations
  • Cash Handling
  • Sales Goals Attainment
  • Verbal and Written Communication
  • Flexible Schedule
  • POS System Operation
  • Store Opening and Closing
  • Time Management
  • Order Processing
  • Customer Assistance
  • Money Handling
  • Fluent in Portuguese
  • Friendly and Outgoing
  • Money Transfer Systems
  • Cash Register Operation
  • Retail Merchandising Expertise
  • Interpersonal and Written Communication
  • Sales Expertise
  • Retail Store Operations
  • Retail Sales
  • Apple Brand Promotions
  • Teller Support
  • Dual Control Vaults
  • Documenting Credit Request Packages
  • Employee Training Assistance
  • CRM Systems
  • Relationship Building
  • Cross-Selling and Partner Referrals
  • Financial Institution Regulations
  • New Account Setup
  • Attention to Detail
  • Process Monitoring
  • Transaction Error Identification
  • Currency Counting Machines
  • Bill Payment Receipt
  • Payment Processing
  • Problem Solving
  • Cash Supply Orders
  • Customer Service-Oriented
  • Data Security and Validation
  • Signature Verification
  • Account Services
  • Cashier's Checks
  • Bank Deposits
  • Quality Control
  • Product and Service Sales
  • Check Cashing
  • Honest and Dependable
  • Cash Drawer Reconciliation
  • Sorting and Filing
Education and Training
Salem High School Salem, MA Expected in 07/2021 High School Diploma : - GPA :
Spire Credit Unioin - Photographer
, , 10/2017 - Current
  • Collaborated with clients to plan shoots and boost satisfaction with photos.
  • Planned and obtained original shots using innovative thinking and new techniques.
  • Cropped, manipulated and performed color balance for final images.
  • Photographed special events, parties and portraits.
  • Explained price and package details to customers.
  • Utilized filters, edits and after-effects to enhance photos.
  • Worked with design team to align photography with project specifications.
  • Scouted locations and curated props for photography shoots.
  • Saved and archived images and maintained master image library for future use.
  • Set up camera control equipment, stands and tripods for shoots.
  • Tracked studio inventories and ordered new supplies when needed.
  • Improvised photographic methods and techniques.
  • Boosted revenue, developed marketing strategies, solicited clients and closed sales.
Gpm Investments - Universal Banker
Clarkton, NC, 11/2022 - Current
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Completed routine transfers, deposits and bill payments.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Sold, upsold and cross-sold products to bank customers to achieve revenue targets.
  • Reconciled cash and checks against computer records at end of shift.
  • Advised customers on bank products, services and financial planning options.
  • Researched and resolved open items and deposit issues.
  • Modified, opened and closed customer accounts.
  • Verified amounts and integrity of every check or funds transfer.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Researched account information regarding loans and deposits.
  • Determined whether members met eligibility requirements for new services.
  • Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
Dunkin' Donuts - Sales Associate Specialist
City, STATE, 07/2021 - 11/2022
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Obtained signatures for financial documents and internal and external invoices.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
Company Name - Cashier Team Lead
City, State, 06/2020 - 07/2021
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Resolved customer issues efficiently to build loyalty.
  • Completed special projects under manager guidance.
Spanish :
Negotiated :
Portuguese :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Salem High School

Job Titles Held:

  • Photographer
  • Universal Banker
  • Sales Associate Specialist
  • Cashier Team Lead


  • High School Diploma

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