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universal banker resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable, enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of expected tasks, operations and training in any position . Motivated to learn, grow and excel in any future career.

Skills
  • Organization
  • Relationship development
  • Team building
  • Communications
  • Customer service
  • Project organization
  • Problem resolution
  • MS Office
  • Operational improvement
  • Business operations
  • Bathing
  • Cleaning
  • POS equipment
  • POS Systems
  • Point of Sale Knowledge
  • Identification Checks
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Retail Merchandising
  • Product Restocking
  • Refunds and exchanges
  • Credit card processing
  • Cash register operations
  • Customer assistance
  • Product upselling
  • Time management skills
  • Coaching and mentoring
  • Order monitoring
  • Check cashing
  • Good telephone etiquette
  • Basic math skills
  • Price changes
  • Cleanliness
  • Order taking
  • Exemplary communication
  • Shelf-cleaning
  • Merchandising familiarity
  • Written and verbal communication
  • Friendly demeanor
  • Cleaning and sanitizing
  • Staff Training
  • Cash Handling
  • Cleaning procedures
  • Adaptability
  • Coupons and gift cards
  • Money handling
  • Project planning
  • Sorting and labeling
  • Performance improvement
  • Scheduling
  • Mail handling
  • Fast learner
  • Works well in fast paced environment
  • Planning and coordination
Experience
11/2020 to Current Universal Banker Bbcn Bank | Torrance, CA,
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Completed routine teller tasks with high accuracy, including transfers, deposits and bill payments.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Customized products and services to meet specific banking requirements.
  • Made continuous business adjustments to improve branch operations.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Built positive relationships with realtors to produce client referrals.
  • Advised customers on bank products, services and financial planning options.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Verified amounts and integrity of every check or funds transfer.
  • Counted as much as $10,000 in daily funds with manual and machine-assisted methods.
  • Modified, opened and closed customer accounts.
06/2020 to Current Kennel Technician American Veterinary Group | Laurinburg, NC,
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Cleaned and sanitized animal areas, including managing laundry and collecting waste.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Boosted animal health for Dogs and Cats by carrying out optimal feeding and watering schedule.
03/2018 to 04/2020 Sales Associate Jacintoport International | Houston, TX,
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed other sales associates in company processes, product knowledge, customer service and selling techniques.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Completed orders through Acenet system and organized product deliveries to meet customer timetables.
  • Maintained customer satisfaction while handling defective product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Achieved perfect attendance record for 13 months consecutively.
11/2016 to 08/2017 Front of House Team Member Chick-Fil-A | Gretna, LA,
  • Adhered to company safety standards and procedures.
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with all customers to understand needs and provide outstanding service.
  • Increased customer satisfaction by resolving any and all issues.
Education and Training
Expected in 05/2020 to to High School Diploma | AKA Academy (online), Harlem, GA GPA:

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Resume Overview

School Attended

  • AKA Academy (online)

Job Titles Held:

  • Universal Banker
  • Kennel Technician
  • Sales Associate
  • Front of House Team Member

Degrees

  • High School Diploma

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