universal banker resume example with 3+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Reliable, enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of expected tasks, operations and training in any position . Motivated to learn, grow and excel in any future career.

  • Organization
  • Relationship development
  • Team building
  • Communications
  • Customer service
  • Project organization
  • Problem resolution
  • MS Office
  • Operational improvement
  • Business operations
  • Bathing
  • Cleaning
  • POS equipment
  • POS Systems
  • Point of Sale Knowledge
  • Identification Checks
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Retail Merchandising
  • Product Restocking
  • Refunds and exchanges
  • Credit card processing
  • Cash register operations
  • Customer assistance
  • Product upselling
  • Time management skills
  • Coaching and mentoring
  • Order monitoring
  • Check cashing
  • Good telephone etiquette
  • Basic math skills
  • Price changes
  • Cleanliness
  • Order taking
  • Exemplary communication
  • Shelf-cleaning
  • Merchandising familiarity
  • Written and verbal communication
  • Friendly demeanor
  • Cleaning and sanitizing
  • Staff Training
  • Cash Handling
  • Cleaning procedures
  • Adaptability
  • Coupons and gift cards
  • Money handling
  • Project planning
  • Sorting and labeling
  • Performance improvement
  • Scheduling
  • Mail handling
  • Fast learner
  • Works well in fast paced environment
  • Planning and coordination
11/2020 to Current Universal Banker Bbcn Bank | Torrance, CA,
  • Maintained cash drawer by following exact procedures for transactions and strong security protocols.
  • Helped customers understand and use technical tools such as mobile applications and online banking.
  • Completed routine teller tasks with high accuracy, including transfers, deposits and bill payments.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Customized products and services to meet specific banking requirements.
  • Made continuous business adjustments to improve branch operations.
  • Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
  • Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
  • Built positive relationships with realtors to produce client referrals.
  • Advised customers on bank products, services and financial planning options.
  • Completed thorough and accurate documentation for all money movements, deposits or withdrawals.
  • Verified amounts and integrity of every check or funds transfer.
  • Counted as much as $10,000 in daily funds with manual and machine-assisted methods.
  • Modified, opened and closed customer accounts.
06/2020 to Current Kennel Technician American Veterinary Group | Laurinburg, NC,
  • Kept animals clean and free of contaminants to promote optimal health.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Cleaned and sanitized animal areas, including managing laundry and collecting waste.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Maintained clean and organized boarding areas to promote animal wellbeing.
  • Kept animal coats clean and healthy with regular washing, grooming and trimming.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites and hair mats.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Boosted animal health for Dogs and Cats by carrying out optimal feeding and watering schedule.
03/2018 to 04/2020 Sales Associate Jacintoport International | Houston, TX,
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed other sales associates in company processes, product knowledge, customer service and selling techniques.
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
  • Completed orders through Acenet system and organized product deliveries to meet customer timetables.
  • Maintained customer satisfaction while handling defective product returns quickly and professionally.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Achieved perfect attendance record for 13 months consecutively.
11/2016 to 08/2017 Front of House Team Member Chick-Fil-A | Gretna, LA,
  • Adhered to company safety standards and procedures.
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Supervised loading and unloading of dirty dishes and utensils onto organized busing trays for streamlined cleaning and storage.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Worked with all customers to understand needs and provide outstanding service.
  • Increased customer satisfaction by resolving any and all issues.
Education and Training
Expected in 05/2020 to to High School Diploma | AKA Academy (online), Harlem, GA GPA:

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Resume Overview

School Attended

  • AKA Academy (online)

Job Titles Held:

  • Universal Banker
  • Kennel Technician
  • Sales Associate
  • Front of House Team Member


  • High School Diploma

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