LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Skills

Team Player

Sales driven

Problem Solver

Self starter

Expert in customer service

Detail oriented

Professional Summary

Banking professional with over 20 years of experience in customer sales and service. I am dedicated to meeting and exceeding all the goals I am given through cross selling products and services that best meets the clients needs. I am a team player who will always assist my co-workers with reaching their goals and completing their projects which will only benefit the entire team. I am extremely reliable and adaptable in any situation I am presented. My main goals is to make my work environment a pleasant and successful one.

Education
Diploma: College Prep, Expected in
-
Reading Senior High School - Reading, PA
GPA:
Work History
Universal Banker, 09/2014 - Current
Citizens Bedford, TX,
  • Exceeded quarterly sales goals by [136]%.
  • Prepared, sorted and distributed sales and goal reports to appropriate branches.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Financial Center Supervisors.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Maintained balancing record with 100% rate of accuracy.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Coordinated daily cash reconciliation in high-volume location.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Created member account profiles on organization's online banking program.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Retail Personal Banker, 03/2012 - 08/2014
Comerica The Woodlands, TX,
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Partnered with local organizations to provide specialized financial planning support to diverse populations with unique needs.
  • Researched rules and regulations, interviewed industry experts, constructed financial models, performed sensitivity analyses and compiled final reports to deliver top-notch service to customers.
  • Cultivated and strengthened relationships with new clients through executing thorough onboarding process.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Improved quality processes for increased efficiency and effectiveness.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Investigated and resolved customer complaints to foster satisfaction.
Full Time Teller, 08/2010 - 02/2012
Fulton Financial Corporation Lakewood, NJ,
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Coordinated daily cash reconciliation in high-volume location.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained balancing record with 100% rate of accuracy.
Senior Teller, 09/1999 - 06/2010
Oregon Community Credit Union Keizer, OR,
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.

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resume Strength

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Resume Overview

School Attended

  • Reading Senior High School

Job Titles Held:

  • Universal Banker
  • Retail Personal Banker
  • Full Time Teller
  • Senior Teller

Degrees

  • Diploma

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