universal banker resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Financial services professional proficient in checking, savings and investment fund accounts and transactions. Driven and committed to delivering high level of service from superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excellent verbal and written communication skills combined with open and upbeat nature. Excited to begin new challenge with successful team.
Skills
Excellent communication skills
International funds transfer process expertise
International finance knowledge
Debt and credit management
MS Office
Organization
Administrative support
Customer Service
Problem Resolution
Experience
Universal Banker, 04/2019 to Current Citizens – Charlestown, RI,
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Acted as pivotal point of contact between bank branches regarding guidelines and practices.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Managed customer referrals to help financial services team members capitalize on sales changes.
Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Balanced daily cash deposits and vault inventory with zero error rate.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Teller II, 05/2016 to 04/2019 Business First Bank – Oak Grove, LA,
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Maintained optimal financial controls by securing funds and making accurate transactions.
Counted as much as $500,000 in daily funds with manual and machine-assisted methods.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Identified and reported suspicious behavior to security personnel as appropriate.
Manager, 01/2013 to 05/2016 Jbs Usa – Tampa, FL,
Managed day-to-day operations, including supervision and assignment delegation up to a sixty five-member team.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Executed new training initiative to improve skills and develop leaders from within.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
Greeted and assisted all customers daily in high-traffic retailer.
Coached new team members on job tasks and performance strategies.
Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
Hostess, 06/2012 to 12/2015 Fogo De Chao – Albuquerque, NM,
Answered telephone to provide establishment information and take party reservations.
Calculated charges, issued table checks and collected payments from customers.
Checked dining and serving areas every ten minutes to verify proper cleanliness and readiness for guests.
Backed up serving staff, food runners and back of house staff to keep dining room presentable and ready for incoming guests.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Transported all dirty glassware and utensils from dining room to the dish washing area for proper cleaning.
Helped to plan and execute parties for more than twenty guests, including coordinating menus and preparing tables.
Set up and decorated menu marketing boards with current specials information and drink features.
Education and Training
High School Diploma: , Expected in 05/2014 to Flagler-Palm Coast High School - Palm Coast, FL GPA:
Bachelor of Science: Management of Human Resources, Expected in to Bellevue University - Bellevue, NE GPA:
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