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Universal Banker Resume Example

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UNIVERSAL BANKER
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies.

Skills
  • Cash handling expert
  • Consumer banking specialist
  • Compliance, banking laws and regulations
  • Goal-oriented
  • Self-sufficient
  • Positive
  • Cheerful
  • Customer-oriented
  • High level of accuracy
  • Strong customer relations
  • Practices due diligence
  • Strong interpersonal skills
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Microsoft Office expertise
  • Friendly nature
  • Organizational skill
  • Team building
  • Clerical support
  • Math aptitude
  • Loans
  • Night and safe deposit procedures
Work History
Universal Banker, 10/2019 to Current
Firstrust – Southampton , PA
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
  • Safe Deposit Box procedures
Teller Supervisor, 10/2018 to 10/2019
Interbank – Borger , TX
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained scheduling for main branch to keep all shifts appropriately staffed.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Branch Banker Team Leader, 08/2012 to 10/2018
Interbank – Clinton , OK
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Scheduled staffing for the main branch.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Organized, stocked and maintained the teller window area.
  • Continued education on current banking products and services
  • Received regional branch recognition award for most improved in the whole bank of BB&T.
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Opened accounts with a cross sale ratio of 100% products opened.
  • Collected loan payments.
  • Sold cashier's checks, traveler's checks and money orders.
  • Handled various accounting transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Processed exchange and foreign currency.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Advised clients on mortgage, educational and personal loans.
  • Maintained friendly and professional customer interactions.
  • Created member account profiles on BB&T online banking program.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Safe Deposit Box Procedures -opening and closing
Teller Supervisor, 05/2010 to 08/2012
Wells Fargo Bank – City , STATE
  • Coach and train tellers
  • Processed quarterly Vault and ATM audits with a zero error rate.
  • Pulled daily branch Wells Fargo reports.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Maintained balancing record with 100% rate of accuracy.
  • Handled various accounting transactions.
  • Collected member loan payments.
  • Sold cashier's checks, traveler's checks and money orders.
  • Prepared, sorted and distributed cash reports to appropriate branches.
  • Processed exchange and foreign currency.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Maintained friendly and professional customer interactions.
  • Scheduled staffing for the main branch.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Received regional branch recognition award for Excellent Service
Education
Diploma: 1992
North High School - City, State
  • Coursework in Business Administration
Certifications

Public Notary

Certified Senior Teller

Certified Branch Banker

Additional Information
  • Achievements/ Awards - *Getting it Done Awards- Southern Commerce Bank for getting all tasks done on time. = *Wells Fargo Bank many awards for customer service\ District Manager award - Dedicated to Service - *BB&T Mentor Program
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

89Good
Resume Strength
  • Completeness
  • Word choice
  • Length
  • Measurable results

Resume Overview

School Attended

  • North High School

Job Titles Held:

  • Universal Banker
  • Teller Supervisor
  • Branch Banker Team Leader

Degrees

  • Diploma : 1992

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