Universal Banker Resume Example
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UNIVERSAL BANKER
Professional Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Well-versed in industry regulations and asset protection strategies.
Skills
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Work History
Universal Banker, 10/2019 to Current
Firstrust – Southampton , PA
Firstrust – Southampton , PA
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Safe Deposit Box procedures
Teller Supervisor, 10/2018 to 10/2019
Interbank – Borger , TX
Interbank – Borger , TX
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Processed quarterly vault and ATM audits with zero error rate.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Maintained scheduling for main branch to keep all shifts appropriately staffed.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Branch Banker Team Leader, 08/2012 to 10/2018
Interbank – Clinton , OK
Interbank – Clinton , OK
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Scheduled staffing for the main branch.
- Rapidly and efficiently prepared customer and ATM cash and change orders.
- Organized, stocked and maintained the teller window area.
- Continued education on current banking products and services
- Received regional branch recognition award for most improved in the whole bank of BB&T.
- Processed quarterly Vault and ATM audits with a zero error rate.
- Opened accounts with a cross sale ratio of 100% products opened.
- Collected loan payments.
- Sold cashier's checks, traveler's checks and money orders.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Advised clients on mortgage, educational and personal loans.
- Maintained friendly and professional customer interactions.
- Created member account profiles on BB&T online banking program.
- Coordinated daily cash reconciliation at a high-volume location.
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Safe Deposit Box Procedures -opening and closing
Teller Supervisor, 05/2010 to 08/2012
Wells Fargo Bank – City , STATE
Wells Fargo Bank – City , STATE
- Coach and train tellers
- Processed quarterly Vault and ATM audits with a zero error rate.
- Pulled daily branch Wells Fargo reports.
- Coordinated daily cash reconciliation at a high-volume location.
- Maintained balancing record with 100% rate of accuracy.
- Handled various accounting transactions.
- Collected member loan payments.
- Sold cashier's checks, traveler's checks and money orders.
- Prepared, sorted and distributed cash reports to appropriate branches.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
- Maintained friendly and professional customer interactions.
- Scheduled staffing for the main branch.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Received regional branch recognition award for Excellent Service
Education
Diploma: 1992
North High School - City, State
North High School - City, State
- Coursework in Business Administration
Certifications
Public Notary
Certified Senior Teller
Certified Branch Banker
Additional Information
- Achievements/ Awards - *Getting it Done Awards- Southern Commerce Bank for getting all tasks done on time. = *Wells Fargo Bank many awards for customer service\ District Manager award - Dedicated to Service - *BB&T Mentor Program
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Resume Overview
School Attended
- North High School
Job Titles Held:
- Universal Banker
- Teller Supervisor
- Branch Banker Team Leader
Degrees
- Diploma : 1992
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