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uniform patrol officer field training officer resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Skilled professional with fourteen years customer service experience offering a strong background in personnel management, supervision, communication and business management. Previously a police officer with over three years experience on patrol. Is successful at developing relationships with colleagues and citizens by approaching every situation professionally with compassion and concern. Has a strong devotion to working with the public and is passionate about serving the community.

Skills
  • Excellent communication skills
  • Exemplifies integrity
  • Efficient and effective at tasks
  • Passionate about helping others
Work History
02/2022 to Current Account Clerk Northwest Bancorp, Inc. | Avon, OH,

Final Responsibilites:Service small to medium industrial business accounts assigned by supervisor. Responsible for writing purchase tickets and invoice documentation for all inbound loads. Reconcile all loads received from operations for discrepancies. Other work tasks include; Verify freight charges for freight companies and charge back to customers as applicable. Email/call clients to verify pricing, A/P sent, packing list and missing paperwork. Answer customer calls/emails regarding status of Accounts Payable. Work with Industrial Purchasing Manager and sales department to answer customer questions and complaints. Coordinate with Regional Operations Manager daily for meeting details on pricing and customers.

06/2018 to 12/2021 Uniform Patrol Officer/Field Training Officer Lifestance Health | La Mesa, CA,

Final Responsibilities: Uniform Patrol Officer/Field Training Officer: Patrol designated areas in patrol vehicle and on foot to identify security and safety issues. Investigate incidents and crimes, including evidence collection and witness statements. Schedule -rotating shift/ 44 hours weekly minimum.

  • Talk regularly with citizens to establish rapport and become familiar presence in area. Organized multiple community based events to help those in greatest need within Greer Community.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Recipient of Police Shield Award, Community Service Award and Good Conduct Award
  • Train and prepare new officers for the road; including department policies, state laws and fundamentals of policing.
06/2015 to 04/2018 Assistant Office Manager Midas Auto Service | City, STATE,
  • Final Responsibilities: Assistant Office Manager: Assist office manager with daily operations. In absence of manager handle daily functions such as; deposits, payroll, check writing and account receivable/payable while maintaining all responsibilities from previous position.
  • Prior Responsibilities: Office/Sales Associate:Track and record daily product movement. Handle all billing inquires and resolve customer concerns in a timely and empathetic manner. Write all invoices and process payments for roll-off rental customers. Produce weekly and monthly reports using advanced Excel spreadsheet functions. Assist receptionist in answering incoming calls and creating estimates.
  • Schedule - Monday/Friday 7am-5pm; 40 hrs a week minimum.
2015 to 04/2015 Office Manager Publix Supermarkets | City, STATE,
  • Final Responsibilities: Office Manager:Responsible for all daily office and shop operations. Prepare office and shop for daily work load. Answer all incoming calls, prepare and sell phone quotes. Handle all payment transactions, maintain cash accountability, and prepare daily deposits. Assist in preparation and distribution of biweekly payroll. Held responsible for creating and maintaining lasting customer relationships.
  • Schedule - Monday/Friday 7:30am-6pm and Saturdays 7:30-1pm; 55 hours a week minimum.
04/2011 to 2015 Assistant Customer Service Manager/MIC Company Name | City, State,
  • Final Responsibilities: Assistant Customer Service Manager/ Manager in Charge (Acting Store Manager): Supported Customer Service Manager in managing daily departmental operations for over 85 associates. Tasks including; writing the weekly schedule, writing and giving monthly performance evaluations, and lead and train others. As Acting Store Manager was responsible for ensuring all associates followed governmental laws regarding quality, sanitation and safety. Ensured associate and customer safety by following Publix protocols in regards to first aid response, fire assessments, emergency action plans and door security.
    • Prior Responsibilities: Customer Service Team Leader: Coordinate and manage front end operations. Prepare and organizing payroll for all departments, maintain daily time and attendance sheets and assist department managers with recruitment/hiring. Prepared all new hire paperwork including Government I9, training and orientation.
    Education
    Expected in 05/2019 to to | Class One Officer South Carolina Criminal Justice Academy, Columbia, SC, GPA:
    • Graduated as Distinguished Graduate
    Expected in 05/2018 to to Bachelor of Science | Criminal Justice University of South Carolina, Upstate, Spartanburg, GPA:
    • Coursework in Law Enforcement, Criminal Justice, Criminology and Sociology
    • Internship with Greer Police Department - Jan thru Apr 2018
    Expected in 2012 to to Bachelor of Science | Business Administration, concentration in Management University of South Carolina, Upstate, Spartanburg, SC GPA:
  • Recipient of South Carolina LifeScholarship
  • Top 10% of class
  • Graduated Cum Laude
  • Gradated with 3.50 GPA; Finale Semester GPA 4.0
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    Resume Overview

    School Attended

    • South Carolina Criminal Justice Academy
    • University of South Carolina, Upstate
    • University of South Carolina, Upstate

    Job Titles Held:

    • Account Clerk
    • Uniform Patrol Officer/Field Training Officer
    • Assistant Office Manager
    • Office Manager
    • Assistant Customer Service Manager/MIC

    Degrees

    • Bachelor of Science
    • Bachelor of Science

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