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unified communications planning and engineer resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Experienced Engineer with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive and business audiences.

Skills

Operating Systems:

  • Windows 9x/NT/2000/XP/Vista/7/8/10

Databases:

  • Oracle, Access, Access Relational Databases, MySQL, MySQL Server, Active Directory

Languages:

  • Visual Basic, SQL, HTML, C++, Java

Software:

  • Blackberry Administration Server Support, CATIA v5, Cisco TelePresence Management Suite , Lotus Notes, MS Office (MS Access, MS Excel, MS Groove, MS InfoPath, MS OneNote, MS Outlook, MS PowerPoint, MS Publisher, MS Visio), MS Project, MS SharePoint Administration, Remedy Ticket Support

Certifications and Specialties:

  • CCNA, Tandberg Video Conference Endpoint Devices, Cisco Router, Switch and Networking equipment
  • Active Directory, MS Excel, Surveys
  • Administrative support
  • MS Office Suite including MS Access, Project and Publisher
  • CATIA v5
  • Managing, Service Level Agreements
  • Streaming media
  • Strategic planning and execution
  • Interpersonal and written communications
  • Planning and organization
  • Value engineering understanding
Experience
Unified Communications Planning and Engineer, 05/2016 - 06/2020
Ford Motor Company, AVI-SPL City, STATE,
  • Responsible for planning, engineering, delivering, and managing the projects of Audio Visual collaboration technology on a global scale to support Ford Motor Company.
  • Project management of audio visual collaboration technology, with an emphasis on high-quality projection, control & audio/video conferencing solutions.
  • Worked closely with Building Construction Contractors, Architects, Skilled Trades and additional cross-functional skill teams.

Selected Contributions:.

  • Coordinate efforts between General Contractors, Electricians, Security and other installation teams for new and remediated building construction.
  • Recognized on multiple occasions for Employee of the Month and other honors.
  • Organized and lead Planning and Engineering booth for Global Leadership IT Summit (GLITS).
  • Lead conference room assessments, design and delivery processes.
  • Conduct site surveys and determine facility remediation needs.
  • Provide AV system design based on Ford IT standards, customer requirements, and directional cost estimates.
  • Liaise with Ford's and supplier's engineers to recommend technical and facility architecture.
  • Participate in evaluations and recommendations of presentations, audio and video products, including supplier services and vendor management.
  • Provided follow-up sessions with customers to gather feedback on whether customer requirements have been addressed and met.
  • Technical understanding of video conferencing room functionality and room expectations.
  • Collaboration with Support and Integration teams for troubleshooting new room installations.
  • Collaboration in conformance testing and certifications for new room installations.
  • Managing and updating over 1000 global Telepresence units in multiple regions quarterly.
  • Integration of Ford's GCT (Global Campus Transformation) ongoing plan of over 3500 conferencing and collaboration rooms.
IPVC (IP Video Conferencing) Conference and Webcasting Producer Shift Lead, 05/2013 - 05/2016
Ford Motor Company, AVI-SPL City, STATE,
  • Responsible for resolving day-to-day issues reported by users or fault monitoring systems on a global scale.
  • Combined troubleshooting video conferencing devices, network infrastructure configurations, and servers and bridging devices to form a visual collaboration control infrastructure.
  • Monitored the operation and quality of complex and high visibility meetings and assist in the implementation of system upgrades and configurations of new capabilities.
  • Selected Contributions (as previous but with additional responsibilities detailed below):.
  • Integral in enterprise roll out of Collaboration Meeting Room Hybrid (WebEx To Room) conference technology.
  • Technical understanding of video conferencing room functionality and room expectations.
  • Collaboration with Planning and Integration teams for troubleshooting new room installations.
  • Collaboration in conformance testing and certifications for new room installations.
  • Active Directory Group creation and permission management.
  • Create network drive shares.
  • Create URLs for streaming media.
  • Server escalation for technical service issues.
  • Implement and manage WSL Authentication on multiple server directories.
  • Perform video edits and encoding.
  • Web-skin creation and alteration that requires intermediate knowledge of HTML 4 and JavaScript programming languages.
  • Website creation that requires knowledge of Windows IIS Web Server.
  • Publishing point creation, modification, and configuration management that requires knowledge of Windows Media Services.
  • Working directly with end users to create special request tickets for the following:.
  • Personal video recordings.
  • Live event streaming using the personal video recorder.
  • Live event streaming using a 3rd party service (Percepta, JPI, Creative Technologies).
  • Video encoding and editing.
  • Directory creation and modification.
  • Live monitoring, tracking, and instant support for the following:.
  • Personal video recordings.
  • Live event streaming using the personal video recorder.
  • Live event streaming using a 3rd party service.
  • Managing and updating administrator passwords of over 200 global Telepresence units in multiple regions quarterly.
IPVC (IP Video Conferencing) Support Analyst Team Lead, 08/2012 - 05/2013
Ford Motor Company, Epitec Inc City, STATE,
  • Responsible for resolving day-to-day issues reported by users or fault monitoring systems on a global scale.
  • Combined troubleshooting video conferencing devices, network infrastructure configurations, and servers and bridging devices to form a visual collaboration control infrastructure.
  • Monitored the operation and quality of complex and high visibility meetings and assist in the implementation of system upgrades and configurations of new capabilities.
  • Selected Contributions:.
  • Assist in scheduling, changing and cancelling video conferences.
  • Manage IPVC mailboxes.
  • Create and perform weekly and monthly metric reports.
  • Monitor IPVC Ticketing queue.
  • Open, update, track, and close IPVC tickets.
  • Escalated incidents to 2nd and 3rd level support as needed.
  • Updated Global Directories with Studio IDs, Profiles, and TMS entries.
  • Open Cisco TAC cases for endpoint support.
  • Configure, certify, commission and decommission endpoints.
  • Handled change control reports.
  • Kick off and monitor bridge calls.
  • Provided active monitoring of executive meetings to ensure quality.
  • Communicated with people of different levels within the organization, over the world.
  • Received numerous recognitions for support of executive conferences, webcasts and displays across the world.
Education and Training
Associate of Applied Science: Information Technology, Expected in
-
Macomb Community College - Warren, MI,
GPA:
Status -
  • Magna cum laude graduate

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Resume Overview

School Attended

  • Macomb Community College

Job Titles Held:

  • Unified Communications Planning and Engineer
  • IPVC (IP Video Conferencing) Conference and Webcasting Producer Shift Lead
  • IPVC (IP Video Conferencing) Support Analyst Team Lead

Degrees

  • Associate of Applied Science

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