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unarmed security officer resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Dependable Referee offering outstanding ability to build sportsmanship among athletes. Active listener and complex problem-solver proficient in settling on-field disputes. Flexible professional willing to take initiative to protect safety of players.

Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Flexible and educated HR Assistant with 2 years of experience in human resources. Advanced knowledge of HR principles and procedures. Well-versed in processing hiring and exit paperwork and maintaining accurate files.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.

Skills
  • Self-defense tactics
  • Evidence Storage
  • Administrative support
  • Money handling abilities
  • POS systems expert
  • Receiving support
  • Creative problem solving
  • Interpreting Procedures and Instructions
  • Building security
  • Surveillance
  • Retail materials management
  • Technical Support
  • Professional telephone demeanor
  • Strategic sales knowledge
  • Security Camera Monitoring
  • Knowledge of Supervisory Concepts
Work History
08/2019 to 07/2020
Unarmed Security Officer Per Mar Security Services Aurora, IL,
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Directed guests around building and answered accessibility questions.
  • Monitored 6-point security camera system day and night to protect lives and property.
  • Patrolled commercial property and associated parking garage.
  • Responded quickly to medical emergency involving collapsed patron.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
05/2017 to 08/2019
Service Representative Safelite Autoglass San Angelo, TX,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Built relationships with primary care and specialty physicians, pharmacists and nurses to support proper use of cardiovascular products.
  • Maintained productivity and quality standards at all times.
  • Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
10/2015 to 03/2017
Call Center Agent Evine Saint Paul, MN,
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Provided information about available products and services including membership details and purchase advantages.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
02/2013 to 06/2015
Human Resources Assistant Catholic Community Services Ogden, UT,
  • Educated customers on product and service details and information.
  • Educated customers how to use company systems, complete forms and obtain desired services.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction rate of 92%.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Education
Expected in 06/2014 to to
GED:
George Wythe High School - Richmond, VA
GPA:
Expected in to to
No Degree: Administrative Assistance And Secretarial Science
J Sargeant Reynolds Community College - Richmond, VA
GPA:
Certifications

Unarmed security guard

CPR

First Aide

Customer Service

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Resume Overview

School Attended

  • George Wythe High School
  • J Sargeant Reynolds Community College

Job Titles Held:

  • Unarmed Security Officer
  • Service Representative
  • Call Center Agent
  • Human Resources Assistant

Degrees

  • GED
  • No Degree

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