TSA Officer Resume Example
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TSA OFFICER
Summary
Job Objective Claims Adjudicator with excellent skills and the ability seeking to work for your company.
Highlights of Qualifications:
Excellent experience in processing claims for general accounts
Sound knowledge of insurance procedures and accounting processes
Profound knowledge of management utilization techniques
Ability to multitask and maintain accuracy in high pressure environment
Ability to coordinate with team members for various activities
Familiarity with claims processing, accounts payable, general accounting
Skills
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Experience
TSA Officer, Anthem, Inc., October 2019-March 2020Lawndale , CA
- Answered [Number] calls per [Timeframe] to answer customer questions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Supported [Type] department by compiling paperwork and taking detailed meeting minutes.
- Maintained updated [Type] knowledge through [Task] and [Task].
- Earned reputation for good attendance and hard work.
Disability Case Manager, Sedgwick Claims Management Services, Inc., January 2019-July 2019Hoffman Estates , IL
- Advocated for placement of patients into community-based treatment settings
- Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Researched grant opportunities and assisted [Job Title] with grant writing proposals.
- Maintained updated [Type] knowledge through [Task] and [Task].
Disability Specialist, Employment Economic Development Dept: DDS, January 2008-October 2017City , STATE
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Performed psychosocial assessments and evaluations of current needs.
- Gathered community resources and coordinated referrals to obtain services.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Documented services and collected required data for evaluation.
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Prepared all required treatment records and reports.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Unemployment Insurance Claims Taker, Economic Security Department, December 2002-January 2008City , STATE
- Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
- Reviewed criteria for different aid programs to determine eligibility for various applicants.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
- Processed benefits applications, which included documents for food stamps and medical assistance.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to assess clients' abilities, needs and eligibility for services.
- Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Bachelor of ScienceBusiness Administration And Management, , , Metropolitan State University, , CityStateSeptember 2009
Some College (No Degree)Linguist, , University of Minnesota - Twin Cities, CityState
Associate of ScienceLinguistics, , , University Academy Charter High Schoolm, , CityStateJanuary 2011
University of Minnesota - Twin Cities, CityState
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Resume Overview
School Attended
- Metropolitan State University
- University of Minnesota - Twin Cities
- University Academy Charter High Schoolm
Job Titles Held:
- TSA Officer
- Disability Case Manager
- Disability Specialist
- Unemployment Insurance Claims Taker
Degrees
- Bachelor of Science
Some College (No Degree)
Associate of Science
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