I'm a hospitality industry professional with a passion for providing customers and clients the utmost experience during their hotel stay, corporate meeting and/or incentive travel program. This passion has developed and grown through my background in meeting management, on-site meeting logistics, trip directing along with hotel operations, hotels sales and conference planning. The answer never needs to be "no" but instead take initiative, embrace the challenge and deliver the solution. Good solutions happen by working energized whether it's independently or in a team environment.
Trip director and meetings manager (both corporate and incentive) for local/regional/national meetings as well as international. Provide on-site organization, point of contact and "day of" assistance including managing staff. Involved in coordinating all aspects of a company sponsored meeting or event that includes the following: registration, hotel rooms, billing, food and beverage, transportation/travel manifests, meetings, audio visual requirements, entertainment, off-site events and company VIP's. Participate in all pre-conference meetings with the venue to review the client contract, BEO's, meeting room set ups, audio visual, room blocks, risk management and final billing. Serve as the liaison between hotel/venue staff and the corporate client to ensure meeting success.
Assisted clients with property buying and selling. Negotiated between sellers and buyers over property over property prices and settlement deals. Gave buyers physical tours of properties while holding open house inspections for sellers. Appraised properties and advised clients on financing options. Analyzed housing markets and identified potential buyers. Prepared legal agreements including the buyer's agreement, listing agreement and sales contract. Liaise with lenders, escrow companies, home inspectors, pest control prior and after contract negotiations. Coordinated property closings and oversaw document signing.
Member of the pre-opening sales team of a brand new golf and spa resort. Designed and implemented the group sales/conference planning program for group rooms of 50 and less per night. High degree of cold calling and prospecting of new business. Sales presentations made regarding the new property to area prospective clients. Hosted daily progress tours to local and national meeting planners. Planned and participated in FAM tours. Sold and serviced 500-1000 group room nights per month. Responsible for the planning and implementation of all meeting details - room blocks, meeting set up, audio visual, food and beverage, staging, spa & golf services, transportation and billing. Team member involved in the planning and execution of the first annual John Elway/SunMicroSystems Pro Am Golf Tournament. Responsible for all activities pertaining to the golf clubhouse to include food and beverage, entertainment, valet, staging, security and VIP's during this high profile televised 3 day event. The only group sales manager the first year to be awarded the Omni Hotel 100%ers Club Award for outstanding sales performance.
Responsible for the development and growth of the business travel segment of the hotel. Developed new accounts through consistent prospecting. Hotel product presentations made to travel booking centers. Conducted hotel tours to prospective customers. Hosted quarterly luncheons for key decisions makers of the top 25 business travel accounts. Produced a quarterly newsletter. Submitted annual RFP's. Participated in annual company sponsored trade shows and weekly REVPAR meetings. Made annual sales presentations to customers in NY, LA, Chicago and Houston. Served as a designated team leader in several national blitz efforts. Consistently achieved or exceeded all monthly and annual sales revenue and room night goals.
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