LiveCareer-Resume

travel planner resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Travel and sales professional adept at tracking and managing client accounts and building long-term relationships with customers. Travel Professional with a sales background in the Travel industry looking for a position in a high-growth company with ambitious sales goals. Accountable Travel Professionaldemonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.
Skills
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Cash handling and management
  • Detail-oriented
  • Exceptional time management skills
  • Active Data Online
  • MS Office software
  • ​Sabre Software
  •  ClientBase
  • Excellent with Web software
  • Excellent work ethic
  • Team building expertise
  • Strong conflict resolution skills
Work History
2013 to Current
Travel Planner Loews Hotels Tucson, AZ,

  • Learned, referenced and applied product knowledge information to assist clients.
  • Asked open-ended questions to assess customer and client needs.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding travel interests and budgets.
  • Helped drive sales goals and achieve monthly quotas.
  • Built long-term customer relationships, advised and consulted about destinations, promotions and sales.
  • Recipient of multiple positive reviews acknowledging dedication to being an excellent travel planner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Escorted group travel within the United States and Europe



to 02/2011
Franchise Owner Atlas World Group, Inc. Saint Louis, MO,
  • Owner and operator of Flooring and Design Franchise
  • Managed Sales Team
  • Generated repeat business through exceptional customer service.
  • Oversaw sales forecasting, goal setting and performance reporting for all accounts.
  • Built client relationships by acting as the liaison between the customer service and sales teams.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.

07/2011 to 2013
Travel Agent AAA Travel City, STATE,
  • Managed client accounts that generated $1 million in annual sales.
  • Exceeded targeted sales goals by 40%.
  • Prioritized daily workflows, including all inbound calls, quotes and travel-related inquiries.
  • Identified and qualified customer needs, developed sales strategies and negotiated with a with an 75% close rate.
  • Responded to all customer inquiries thoroughly and professionally.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Achieved sales goals and service performance requirements of $100,000 per month through new customer sales.

Education
Expected in 2005 to to
Bachelor of Science: Business Management and Marketing
University of Phoenix - Online,
GPA:
Expected in to to
:
Community College of the Air Force - United States Air Force,
GPA:
Expected in to to
:
Western Oklahoma State College - Altus, Oklahoma
GPA:
Accomplishments

Top Annual Sales in 2015 and 2016 for Anchors Away Cruises and Tours

Top five annual sales for Anchors Away cruises 2013 and 2014

Top sales for Princess Cruise lines in 2015

Top Sales for Globus Tours in 2015

Certifications

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Resume Overview

School Attended

  • University of Phoenix
  • Community College of the Air Force
  • Western Oklahoma State College

Job Titles Held:

  • Travel Planner
  • Franchise Owner
  • Travel Agent

Degrees

  • Bachelor of Science

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