LiveCareer-Resume

travel counselor resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.

Skills
  • Global destinations
  • Hotel accommodations
  • Travel research
  • Itineraries
  • MS Office
  • Relationship development
Education
Universidad Tecnológica De Cancún Cancún, Quintana Roo, Mexico. , Expected in 10/2005 Associate Degree : Tourism - GPA :
Work History
Bcd Travel - Travel Counselor
Houston, TX, 12/2016 - Current
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as Location and Location.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business Number%.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Location and Location.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Bcd Travel - Travel Counselor
Irvine, CA, 08/2014 - 05/2015
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Location and Location.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
Bcd Travel - Travel Counselor
Nashville, TN, 01/2011 - 06/2014
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Location and Location.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Avalon Resorts - Collections for Reservations.
City, STATE, 07/2006 - 06/2009
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Universidad Tecnológica De Cancún

Job Titles Held:

  • Travel Counselor
  • Travel Counselor
  • Travel Counselor
  • Collections for Reservations.

Degrees

  • Associate Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: