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Travel Counselor Resume Example

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TRAVEL COUNSELOR
Professional Summary

Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team.

Skills
  • Global destinations
  • Hotel accommodations
  • Travel research
  • Itineraries
  • MS Office
  • Relationship development
Work History
12/2016 to CurrentTravel CounselorOwn Digital Travel Agency. | Mexico City, Mexico City
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as Location and Location.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business Number%.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Location and Location.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
08/2014 to 05/2015Travel CounselorAltertour S.A. De C.V. | Mexico City, Mexico City
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Location and Location.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
01/2011 to 06/2014Travel CounselorViajes Bojorquez | Mexico City , Mexico City
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as Location and Location.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
07/2006 to 06/2009Collections for Reservations.Avalon Resorts | Cancún , Quintana Roo, Mx.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Checked packages for demand letters and loan authorizations before sending to clients.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Researched accounts and completed due diligence to resolve collection problems.
Education
10/2005Associate Degree | Tourism Universidad Tecnológica De Cancún , Cancún, Quintana Roo, Mexico.
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Resume Overview

Companies Worked For:

  • Own Digital Travel Agency.
  • Altertour S.A. De C.V.
  • Viajes Bojorquez
  • Avalon Resorts

School Attended

  • Universidad Tecnológica De Cancún

Job Titles Held:

  • Travel Counselor
  • Collections for Reservations.

Degrees

  • 10/2005 Associate Degree | Tourism

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