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travel counselor resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages. Original Travel Agent with over 15 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in immigration matters. Corporate travel consultant with degree in marketing and drive to find best travel deals. Sales-oriented and committed to client service. Career success in travel and hospitality for global corporate customers. Independent travel agent offering more than 15 years in industry. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.

Skills
  • Customer Service
  • CRM Software
  • Intuit QuickBooks
  • Tour Package Sales
  • Travel Cost Computation
  • Data Entry
  • Travel Package Documentation
  • Foreign Country Regulations
  • Detail-Oriented
  • Verbal and Written Communication
  • Relationship Building
Education
University of Phoenix Miramar, FL Expected in Bachelor of Science : Psychology - GPA :
Nova Southeastern University Davie, FL Expected in Master of Science : Criminal Justice - GPA :
  • Coursework in Business Administration
Certifications
  • CTC - Certified Travel Counselor
Accomplishments
  • Created an elaborate destination wedding travel package for 60 people which brought in $85,000 in sales for the company.
  • Marketed travel deals, special promotions and valuable discounts to clients through email, phone call, and monthly newsletters, which helped to boost sales volumes by 90%.
  • Documented and resolved upsale which led to new customers.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of world travel.
Work History
Bcd Travel - TRAVEL COUNSELOR
Killeen, TX, 06/2018 - 03/2020
  • Book international and domestic travel for customer’s platinum and centurion air, hotel and car service or rental.
  • Interact with hotel, airline and car service personnel, as well as international car rental companies.
  • Interact with Platinum and Centurion travel, traveler and travel manager throughout travel.
  • Study, learn and interpret international pricing rules as well as procedures.
  • Resolve all easy customer problems as well as complaints.
  • Utilize company preferred suppliers to maximize profit and ensures adherence with clients’ travel policy.
  • Maintain and update reservation information complying with company guidelines.
  • Provide professional support for incoming client telephone calls for service and sales.
  • Recommend clients of international travel needs like passports, visas and immunizations etc.
  • Head responsibility for timely and proper company servicing for Travel arrangements for all corporate clients.
  • Provide support to prepare departmental reports as well as other documentation.
Kaseya - Sales Associate
Boston, MA, 10/2014 - 02/2015
  • Enthusiastic sales associated with proven record of achieving challenging goals of the organization.
  • Provided a personable and reliable team player atmosphere with the ability to gain trust and confidence of fellow employees.
  • Exhibited a cheerful attitude and a innovative and resourceful way to provide great customer service.
  • Maintained and adhere to high ethical standards.
  • Assisted customers by answering basic questions concerning prices, location of items or identification of items.
Comfort Systems Usa - Customer Service Manager
Jonesboro, AR, 06/2007 - 05/2009
  • Coordinated customer and personnel reports for over 300 agents from the Caribbean and the United States.
  • Responded to customer inquiry calls, quickly assessing the consumer's’ needs and problems in order to deliver an ideal solution.
  • Maintained quality control/ satisfaction records and was instrumental in revamping customer service polices/procedures.
  • Increased client base to 95%.
  • Proactively planned and improved staff morale.
  • Created customer service satisfaction and drastically reduced potential complaints.
  • Answered numerous calls per day from angry customers regarding loss luggage’s and electronic devices; employed a calm and professional manner to resolve concerns and guaranteed return as soon as possible.
Affiliations

Travel Agent Association

Nova Alumni

Phoenix University Alumni

Languages
English :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • University of Phoenix
  • Nova Southeastern University

Job Titles Held:

  • TRAVEL COUNSELOR
  • Sales Associate
  • Customer Service Manager

Degrees

  • Bachelor of Science
  • Master of Science

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