Transitioning back into the workforce, my goal is to find like-minded individuals who aspire to do good work while maintaining a collaborative and cohesive environment. Experience in corporate and private practice divisions in health care field. Created a billing and coding platform at a major hospital for their operating room department, generated more revenue and ultimately helped to simplify effective and efficient patient charting. Several years of customer service experience, answering phone calls, responding to emails, escalating patient concerns, and assisting with a wide range of office duties. Manufactured and ran human resource department for a tutoring company that provided after school tutoring services throughout the state of California. Volunteer work includes research and initiated fundraisers, created events, and recruited volunteers while establishing relationships, providing top notch care, promoting and maintaining the organizations accomplishments and goals.
Skills
Volunteer needs assessments
Community outreach
Volunteer evaluations
File and Records Management
Schedule coordination
Department management
Program management
Team management
Clerical
MS Office
Scheduling and calendar management
Data entry
Administrative leadership
Project assistance
Event coordination
Education and Training
Azusa Pacific UniversityAzusa, CAExpected in ā āBachelor of Arts:Psychology - GPA:
Certifications
Applied Business Science course with concentration in Sales Development
Sales Development Strategy
Roles and Key Activities
Sales Performance
Pipeline Management
Sales Analytics and Metrics
Demand Generation and Prospecting
Lead Qualification
Effective Storytelling Techniques
Planning and Execution Frameworks
Quota Setting and Performance
Go-to-Market Strategies
Experience
Ralph Lauren - Travel Agent Paris, TX, 02/2018 - Current
Handled travel arrangements for groups, couples, executives and special needs clients.
Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Explained benefits of purchasing travel insurance with clients.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
Ascc - Homeschool Event Coordinator Morenci, AZ, 08/2021 - 05/2022
Coordinated vendors, timelines and budgets for events.
Assessed event success and identified improvement areas through parental feedback.
Designed and maintained spreadsheets documenting facility and guest information.
Organized event facility, food and beverage selections.
Improved student learning by defining and articulating learning outcomes and analyzing performance metrics and measurements.
Designed comfortable environment conducive to learning.
Protestant Women Of The Chapel - Vice President of Programs City, STATE, 08/2020 - 05/2021
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our program.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Assistant to the President, provided support and ideas for the program.
Inventory of our stock room, organized items and created gift bags for participants.
Created Google slide presentations for the President and other members of the board, covering ideas and event layouts.
Boy Scouts Of America - New Member Coordinator City, STATE, 10/2018 - 12/2019
Organized fun, interactive activities to address interests and community needs of troop members.
Cultivated relationships with community leaders, organizations and businesses to support volunteer efforts.
Supported council fundraising efforts and initiatives with community outreach campaigns.
Compiled paperwork for extended trips, meeting information and fundraising efforts.
Developed events and programs in consideration of needs, abilities and interests of participants.
Designed and maintained spreadsheets documenting vendor, facility and guest information.
US Army 189th HHC Sustainment Brigade- Volunteer - Care Team Member City, STATE, 01/2018 - 12/2019
Trained to console and assist the husbands, wives and children of the deceased or severally injured through their time of grief and confusion.
Provide short term emotional and logistical support to a Family that has suffered a casualty until their Family and personal support system arrives.
Support distraught spouses, providing meals for Families, and the five stages of grief; shock, anger, bargaining, depression and acceptance.
US Army- 189th HHC Sustainment Brigade - Family Readiness Group Leader City, STATE, 10/2018 - 11/2019
Communicated with providers and family members to identify and respond to individual needs.
Cultivated and deepened relationships between facility, residents, family members and community groups.
Referred family members to outside support options to assist with coping during times of increased stress.
Encouraged individuals and family members to develop skills and use strategies for confronting problems constructively.
Communicated with Chain of Command effectively regarding needs or concerns family members and individual service members had.
Served on battalion steering committee, supported commanders goals, submitted ideas to the committee.
US Army - Key Caller Volunteer City, STATE, 08/2017 - 11/2019
Effectively communicated to and supported soldiers, volunteers, and family members.
Provided assistance to members of my contact group.
Recruited volunteers and delegated work.
Served on battalion steering committee, attended and participated in meetings.
Gathered and disseminated information on activities at the battalion level and above.
US Army- 189th Sustainment Brigade- Volunteer - Ball Committee Member City, STATE, 11/2017 - 04/2018
Organized materials, cleaned facilities and set up equipment to prepare for events.
Maintained spending within budgetary limitations while optimizing fund use for impact and success of event.
Worked closely with management to avoid calendar conflicts and planned for scenarios potentially impactful on event integrity.
Assisted with analysis of information from guest comments to pinpoint areas of potential improvement in future events and services.
Kept clients and vendors informed of deadlines, floor plans, event space setup specifications and insurance requirements.
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