LiveCareer-Resume

travel agent customer service representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-oriented professional with strong organizational skills eager to secure an entry-level Digital Marketing Assistant position. Basic knowledge in increasing customer engagement, business visibility in online searches through successful SEO approaches, increasing business success and boost sales. Excellent analytical, organizational and decision-making abilities.

Skills
  • Customer Account Management
  • Establishing and Maintaining Customer Relationships
  • Basic knowledge of Google Analytics
Education
Aragon High School San Mateo, CA Expected in High School Diploma : - GPA :
Google Certification Online, Expected in 12/2022 No Degree : Digital Marketing & E-commerce - GPA :
Professional Experience
Hca - Travel Agent/Customer Service Representative
Long Beach, MS, 08/2021 - Current
  • Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required
  • Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Resolved customer issues by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
  • Entered customer information into customized computer system to document and organize client records.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.


Hca - Ophthalmic Technician
Magnolia, TX, 07/2018 - 11/2019
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Measured and recorded visual acuity and color vision testing.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Called patients to inquire about post-operative status or recovery.
  • Conducted binocular disparity tests to assess depth perception.
San Luis Obispo Eye Associates - Ophthalmic Technician
City, STATE, 05/2016 - 07/2018
  • Measured intraocular pressure using Goldman and Tonopen tonometry process.
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Measured and recorded visual acuity and color vision testing.
  • Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
  • Triaged phone calls from patients and outside contacts and handled in order of importance.
  • Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Used Lensometer to measure and record lens power of existing prescriptive spectacles.
  • Instructed patient in care of use of various types of contact lenses, demonstrating insertion, removal and cleaning.
  • Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
  • Identified issues during preliminary exam and addressed concerns with physician.
  • Assessed patients for eye issues and checked visual acuity, color plates and papillary function.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Called patients to inquire about post-operative status or recovery.
  • Conducted binocular disparity tests to assess depth perception.

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Resume Overview

School Attended

  • Aragon High School
  • Google Certification

Job Titles Held:

  • Travel Agent/Customer Service Representative
  • Ophthalmic Technician
  • Ophthalmic Technician

Degrees

  • High School Diploma
  • No Degree

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