travel agent resume example with 10+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Eager travel consultant with passion to sell and focused on leisure travel. Strong research background and love of all things travel. Extensive career in travel and hospitality working with clients pursuing vacation of lifetime. Independent travel agent offering more than 3 years in industry. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.

  • Company guidelines and procedures
  • Client amenities
  • Travel Research
  • Travel Insurance
  • Itineraries
  • Executive Travel
  • Team Oversight
  • Conflict Resolution
  • Travel Arrangements
  • Travel Agency Accounting
  • Global Destinations
  • Interpersonal communications
  • Marketing
  • Mentoring and training
  • Reading comprehension
  • Computer skills
  • Microsoft software proficiency
  • Self-motivated professional
  • Customer service
  • Leadership
  • Responsible
Work History
Travel Agent, 04/2018 - Current
Atlas World Group, Inc. Saint Louis, MO,
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 98%.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as the Caribbean and Mexico.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Improved workplace productivity 100% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Enhanced recordkeeping and documentation approaches to improve tracking of key records.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Administrative Assistant, 09/2016 - 05/2017
Brookfield Properties - Office Cleveland, OH,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Created PowerPoint presentations for business development purposes.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Created detailed expense reports and requests for capital expenditures.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Manager, 11/2014 - 04/2016
Advent Software Edina, MN,
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Maximized performance by monitoring daily activities and mentoring team of 12 associates.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Developed and maintained relationships with customers and suppliers through continual communication and visitations.
  • Evaluated report data to proactively adjust and enhance daily operations.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Prepared and recommended long-range plans for development of wholesale department.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for 12 employees.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at 1 facilities.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
Veterinary Assistant, 06/2009 - 11/2014
County Of Ventura Ventura, CA,
  • Processed new patients and updated client records with key information.
  • Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Assisted Veterinarians in performing basic exams and tests such as fecal and blood analysis for all species of patients.
  • Monitored up to 4 animals in post-operative care unit for anesthesia recovery, vital signs and activity levels.
  • Bathed and dipped dogs afflicted with mange or parasitic infestations and applied specific medications for itch relief.
  • Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Answered owners' animal health questions and educated on healthy animal care practices.
  • Assisted veterinary surgeon in surgeries and procedures across variety of domestic and exotic species of animals.
  • Reviewed pet health history, examined animals, conducted tests and prescribed treatments for diagnosed conditions.
  • Administered medications to animals in treatment on regular, scheduled basis and documented any changes in condition.
  • Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Cared for animals pre-surgery, including administering anesthetics.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Monitored urine and fecal output, completed weight checks and observed appetite during feeding.
  • Managed medication administration, dispensed prescriptions and replenished inventory, carefully accounting for controlled substances.
  • Communicated with pet owners regarding pet diagnosis, prognosis and treatment.
  • Treated average of 150 animals each month.
  • Gathered pet health histories and symptoms to identify root cause of medical issues.
Associate of Science: Animal Science, Expected in
Middle Tennessee State University - Murfreesboro, TN
Status -

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Resume Overview

School Attended

  • Middle Tennessee State University

Job Titles Held:

  • Travel Agent
  • Administrative Assistant
  • Manager
  • Veterinary Assistant


  • Associate of Science

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