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Travel Agent Resume Example

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TRAVEL AGENT
Professional Summary

Office Manager with demonstrated track record of success in revenue improvement and cost control. Forward-thinking and resourceful with exceptional program management and team building strengths. Records management professional Records maintenance professional Patient referrals expert Office management professional Resourceful and reliable worker Close attention to detail Adept multi-tasker Office support (phones, faxing, filing) Excellent verbal communication Billing and collection procedures expert Electronic medical records Business correspondence Filing and data archiving Key relationship management Marketing proficiency Financial administration Leadership experience Decision-making ability Clear communication skills Sharp and energetic Travel Agent successful at troubleshooting and handling customer support issues quickly. Well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with successful team.

Skills
  • Accounts payable
  • Accounts receivable
  • Billing
  • Budgets
  • Charts
  • Documentation
  • Filing
  • Forms
  • Insurance
  • Inventory
  • Invoicing
  • Marketing
  • Office
  • Phone system
  • Pricing
  • Researching
  • Company guidelines and procedures
  • Client amenities
  • Travel Research
  • Travel Insurance
  • Itineraries
  • Hotel Accommodations
  • Executive Travel
  • Conflict Resolution
  • Travel Arrangements
  • Good listening skills
  • Planning and Coordination
  • Teamwork
  • Flexible and Adaptable
  • Excellent work ethic
  • Verbal and written communication
  • Special Needs Travelers
Work History
Travel AgentLeisure Getaways – Spring, Texas
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
Office Manager, 06/2006 to Current
Wilderness Animal Control – Cleveland, Tx.
  • Oversaw inventory and office supply purchases.
  • Composed and drafted all outgoing correspondence and reports for managers.
  • Negotiated pricing with vendors regarding wholesale billing and marketing procedures.
  • Complied annual recommendations for end of fiscal year budgets.
  • Processed accounts receivable and accounts payable.
  • Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.
Secretary, 01/2009 to 01/2014
Millennium Oncology – Cleveland, Tx.
  • Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized patient files and streamlined operations to improve efficiency.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Education
Professionally and courteously verified appointment times with patients. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Adeptly managed a multi-line phone system and pleasantly greeted all patients. Verified patients' eligibility and claims status with insurance agencies. Entered orders into the EMR system efficiently and without errors. Prepared patient charts accurately and neatly for the clinic. Prepared patient charts, pre-admissions and consent forms as necessary. 22710 Professional Dr. Kingwood, Tx. Prepared patient charts, pre-admissions and consent forms as necessary. Prepared patient charts accurately and neatly for the clinic. Entered orders into the EMR system efficiently and without errors. Verified patients' eligibility and claims status with insurance agencies. Adeptly managed a multi-line phone system and pleasantly greeted all patients. Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms). Professionally and courteously verified appointment times with patients. Precisely completed appropriate claims paperwork, documentation and system entry.
High School Diploma: 1992
New Caney High School - New Caney, Texas
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Resume Overview

Companies Worked For:

  • Leisure Getaways
  • Wilderness Animal Control
  • Millennium Oncology

School Attended

  • New Caney High School

Job Titles Held:

  • Travel Agent
  • Office Manager
  • Secretary

Degrees

  • High School Diploma : 1992

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