- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
In Driven, personable relationships with over 20 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control. Diligent business and customer service leader skilled at turning dissatisfied customers into loyal business advocates through skilled care and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance and service standards. Technologically-savvy and forward-thinking. Effective customer specialist with 20 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Diligent skills offering 20-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Personable, friendly and solution-oriented customer specialist Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Talented with experience handling needs of 100+ customers per day in busy environments. Knowledgeable about [Product or Service] options and skilled at promoting offerings while meeting diverse needs, building loyalty and driving revenue growth. Positive and upbeat professional bringing service-oriented mindset, strong people skills and dedication to exceeding business targets.
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- Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
- Communicated security issues and protocols to clients traveling to unstable countries or locations.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Promoted product branding initiatives, ensuring travel brochures and promotional literature are displayed prominently.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
- Compiled all calls and interactions into computer data system.
- Explained new products and services to customers.
- Established membership loyalty, executing flawless customer retail account management.
- Improved employee retention through moral-boosting events and fair compensation packages, including scheduled performance reviews.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Ranked as most effective in 3 out of 121 representatives.
- Directed hiring and training of new department managers to drive organizational improvements.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Assessed, optimized and elevated operations to target current and expected demands.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Hired and mentored core start-up team, working to outline initial company policies and procedures.
- Determined clients' immediate and future financial requirements to recommend insurance products meeting individual needs.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed individual strategies for property acquisitions located across multiple states and ascertained resources for project development to present comprehensive proposals and secure funding from private and public lenders.
Terry Sanford High School - Fayetteville, NC,
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School Attended
- Terry Sanford High School
Job Titles Held:
- Travel Agent Assistant
- Collections/Customer Retention Specialist
- Owner/Operator
Degrees
- High School Diploma
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