Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Also driven Optician Apprentice with two years experience.
Skills
Client amenities
Travel Research
Special Needs Travelers
Problem resolution
Company guidelines and procedures
Travel Insurance
Budgets
First Aid/CPR
Work History
06/2020 to Current
Travel AgentRalph Lauren – Pooler, GA,
Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
06/2020 to Current
Apprentice OpticianThe Luxottica Group – Five Corners, WA,
Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
Made targeted suggested to patients based on facial parameters and stated preferences.
Completed both warranty and non-warranty frame repairs for customers.
Took measurements such as pupillary distance, ocular center and segment heights.
Updated display frames with newest styles.
Read and filled prescriptions for eyeglasses and contact lenses.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
Completed facial measurements such as temple length, bridge size and vertex distance.
Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
Prepared work orders outlining all specifications for new lenses and frames.
Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
Educated clients about how to adapt to, wear and care for eyeglasses.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Managed check-in and check-out procedures, verified patient information and submitted lens orders.
Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
08/2010 to 06/2018
Stay at Home MomHome – City, STATE,
Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Built strong relationships with clients to deliver emotional support and companionship.
Determined specific needs and provided most appropriate level of services for patient well-being.
Shopped for groceries regularly in order to keep house stocked with necessities.
Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
Provided safe mobility support to help patients move around personal and public spaces.
Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Helped clients manage money, pay bills and shop for groceries or personal items.
Education
Expected in 05/2022
Bachelor of Arts: Hospitality Management American Military University - WV, GPA:
Expected in 05/2012
Associate of Arts: Business Administration And Management Polk State College - Winter Haven, FL GPA:
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