Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Also driven Optician Apprentice with two years experience.
- Client amenities
- Travel Research
- Special Needs Travelers
- Problem resolution
| - Company guidelines and procedures
- Travel Insurance
- Budgets
- First Aid/CPR
|
06/2020 to Current Travel Agent Ralph Lauren – Pooler, GA,
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
06/2020 to Current Apprentice Optician The Luxottica Group – Five Corners, WA,
- Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
- Made targeted suggested to patients based on facial parameters and stated preferences.
- Completed both warranty and non-warranty frame repairs for customers.
- Took measurements such as pupillary distance, ocular center and segment heights.
- Updated display frames with newest styles.
- Read and filled prescriptions for eyeglasses and contact lenses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Completed facial measurements such as temple length, bridge size and vertex distance.
- Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
- Prepared work orders outlining all specifications for new lenses and frames.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Managed check-in and check-out procedures, verified patient information and submitted lens orders.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
08/2010 to 06/2018 Stay at Home Mom Home – City, STATE,
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Helped clients manage money, pay bills and shop for groceries or personal items.
Expected in 05/2022 Bachelor of Arts: Hospitality Management
American Military University - WV,
GPA:
Expected in 05/2012 Associate of Arts: Business Administration And Management
Polk State College - Winter Haven, FL
GPA:
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