Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Also driven Optician Apprentice with two years experience.

  • Client amenities
  • Travel Research
  • Special Needs Travelers
  • Problem resolution
  • Company guidelines and procedures
  • Travel Insurance
  • Budgets
  • First Aid/CPR
Work History
06/2020 to Current
Travel Agent Ralph Lauren Pooler, GA,
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
06/2020 to Current
Apprentice Optician The Luxottica Group Five Corners, WA,
  • Maintained full compliance with HIPAA standards by keeping patient information confidential and properly managed.
  • Made targeted suggested to patients based on facial parameters and stated preferences.
  • Completed both warranty and non-warranty frame repairs for customers.
  • Took measurements such as pupillary distance, ocular center and segment heights.
  • Updated display frames with newest styles.
  • Read and filled prescriptions for eyeglasses and contact lenses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Completed facial measurements such as temple length, bridge size and vertex distance.
  • Completed specialized test, including field of vision, OCTs and pachymetry evaluations.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
08/2010 to 06/2018
Stay at Home Mom Home City, STATE,
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
Expected in 05/2022
Bachelor of Arts: Hospitality Management
American Military University - WV,
Expected in 05/2012
Associate of Arts: Business Administration And Management
Polk State College - Winter Haven, FL

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School Attended

  • American Military University
  • Polk State College

Job Titles Held:

  • Travel Agent
  • Apprentice Optician
  • Stay at Home Mom


  • Bachelor of Arts
  • Associate of Arts

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