LiveCareer-Resume

travel agent resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Proven expertise in customer service and in resolving conflicts. Insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Sharp, personable, and energetic travel expert with outstanding active listening and interpersonal skills. Successful at troubleshooting and handling customer support quickly. Used to fast-paced, deadline-driven environments.
Collaborative leader with years of dedication in Law Enforcement and Sales. Experienced in partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Innovative and goal-oriented Management professional committed to Correctional and sales as well as investigative skills. Dedicated team player skilled at mediation and conflict resolution.

Accomplishments

Certified Law Enforcement Officer with 25 years experience 24 as a Supervisor

Certified Correctional Instructor

Legal Liason Investigator with Dept of Corrections Assistant to Deputy Director

Saved County billions of dollars from Law Suites

Multiple Accomendations from Service

Certified Travel Agent thru Arise

Skills
  • Interpersonal communications
  • First Aid/CPR
  • Compassion
  • Customer Service
  • Responsible
  • Travel Arrangements
  • Team Oversight
  • Itineraries
  • Hotel Accommodations
Work History
01/2017 to 08/2021
Travel Agent Aaa Mid-Atlantic Sharonville, OH,
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Provided customers with the best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Improved workplace productivity 70% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets
11/2013 to 12/2016
Travel Agent Aaa Mid-Atlantic Timonium, MD,
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
06/1983 to 12/2009
Correctional Corporal Supervisor Miami Dade County Dept. Of Corrections City, STATE,
  • Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised over 2500 employees and performance of tasks and managed over 6000 offenders.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Supervised dining hall, outdoor recreation area, vocational shop and inmate housing unit.
  • Handled inmate counts and searches for missing inmates.
  • Completed daily work report sheets and delegated tasks to employees.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Supervised work of contracted employees to keep on task for timely completion.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed team of 20 employees, overseeing hiring, training, and professional growth of employees.
Education
Expected in to to
: Criminal Justice
Miami Dade College - Miami, FL
GPA:
Expected in to to
: Corrections Officer Certified
Miami Dade College - Miami, FL
GPA:
Expected in to to
: Organizational Leadership
St Thomas University - Miami, FL,
GPA:
Expected in 06/1981 to to
High School Diploma:
Miami Carol City Senior High School - Miami Gardens, FL
GPA:
Affiliations

Member of Police Benevolent Association

Member of Alpha Phi Omega

Certifications
  • CTA - Certified Travel Associate
  • Certified Correctional Officer, Dade County Dept. Of Corrections - 1983- 2009
  • Certified Correctional Instructor, Dade County Dept Of Corrections - 1987 -2009

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Miami Dade College
  • Miami Dade College
  • St Thomas University
  • Miami Carol City Senior High School

Job Titles Held:

  • Travel Agent
  • Travel Agent
  • Correctional Corporal Supervisor

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: