travel agent resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Well-qualified Customer service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

  • Travel Research
  • Itineraries
  • Hotel Accommodations
  • Conflict Resolution
  • Travel Arrangements
  • MS Office
  • Problem resolution
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Sales expertise
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Good listening skills
  • Creative problem solving
  • Multi-line phone talent
  • Strategic sales knowledge
  • Shipping procedures understanding
  • Service standard compliance
  • Complaint resolution
Work History
11/2015 to 07/2020 Travel Agent Aaa Auto Club | Littleton, CO,

Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.

  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
12/2011 to 11/2015 Outbound Sales Representative California Casualty | Leawood, KS,

Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.

  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
04/2009 to 10/2012 Telemarketer Emplicity | Irvine, CA,
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Provided information about available products and services including membership details and purchase advantages.
  • Displayed excellent sales skills and understanding of such skills.
  • Answered questions with knowledgeable responses.
  • Answered inbound telephone calls from interested customers.
  • Performed cold calling and outreach to build sales pipeline.
Expected in 07/2005 GED | Giddings State School , Giddings, Texas , GPA:

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Resume Overview

School Attended

  • Giddings State School

Job Titles Held:

  • Travel Agent
  • Outbound Sales Representative
  • Telemarketer


  • GED

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