Travel Agent Resume Example

Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Met all customer call guidelines including service levels, handle time and productivity.
• Surpassed sales goals through implementation of effective marketing strategies.
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Educated customers about billing, payment processing and support policies and procedures.
• Maintained up-to-date knowledge of product and service changes.
• Conferred with customers about concerns with products or services to resolve problems and drive sales.

• Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
• Opened new accounts and documented personal, demographic and payment information in system.
• Explained product prices and packages as well as answered questions and addressed concerns of customers.
• Overcame objections using friendly, persuasive strategies.
• Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
• Provided information about available products and services including membership details and purchase advantages.
• Displayed excellent sales skills and understanding of such skills.
• Answered questions with knowledgeable responses.
• Answered inbound telephone calls from interested customers.
• Performed cold calling and outreach to build sales pipeline.