Professional with strength in Customer Service , Problem Solving and Customer Satisfaction . Proactive leader with strengths in communication and collaboration. Proficient in leveraging customers and knowledge to promote capital gain for customer and employer to both profit . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Customer relations
Product organization
Adaptive team player
Quality control
Call center experience
Schedule mastery
Inbound and outbound calling
Senior leadership support
Promotional support
High-energy attitude
Clerical support
Courteous demeanor
Business development understanding
Office equipment proficiency
Sales expertise
Experience
10/2020 to Current
Travel AgentAaa Of Southern California – Scarborough, ME,
Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Asked open-ended questions to best understand client needs and determine best travel offerings.
10/2020 to 01/2021
DSPBios Corporation – Antioch, TN,
Improved patient outlook and daily living through compassionate care.
Administered necessary medications as directed by care plan.
Tracked and reported clients' progress based on observations and conversations.
Supervised medication administration, personal hygiene and other activities of daily living.
Facilitated best care by developing strong and trusting rapport with patient.
Maintained clean and well-organized environment to promote client happiness and safety.
Documented client progress in charts and logbooks.
Monitored client's well-being, safety and comfort under direction of physician.
Enhanced patient wellbeing by supporting participation in recreational activities.
Supported and encouraged psychiatric patients to promote health and wellness.
Transported clients to doctor's appointments and other related errands.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Helped clients with personal needs from exercise to bathing and personal grooming.
Devised and maintained office systems to efficiently deal with paper flow.
08/2007 to 04/2010
Customer Service RepresentativeDanaher – Carlstadt, NJ,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assessed customer needs and upsold products and services to maximize sales.
Educated customers on special pricing opportunities and company offerings.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
Set up and activated customer accounts to maintain QA satisfaction levels.
Reviewed account and service histories to identify trends and issues.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Worked with advertisers to plan and implement successful advertising campaigns.
Represented station at promotional appearances to drive sales for advertising partners.
Developed storylines for broadcasts to engage listeners and increase audience numbers.
02/2002 to 09/2007
Marketing Director Hca – Plano, TX,
Executed updated marketing plans to increase branding exposure, customer traffic and sales.
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
Spearheaded customized pricing concepts as part of larger marketing overhaul.
Analyzed competitive environment and consumer trends to stay on top of changing market environments.
Directed ongoing market research for use with future marketing plans.
Recommended product changes to enhance customer interest and maximize sales.
Created market access strategies to drive substantial growth.
Optimized profitability to meet marketing objectives and drive product line growth from concept through product life cycles.
Created and implemented in-house, revenue-generating marketing to streamline and enhance market strategies and support merchandising and advertising objectives.
Partnered with sales representatives during customer consultations to build agency and customer relations.
Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
Spearheaded market strategy to identify optimal business development opportunities.
Mentored marketing personnel on best practices and protocol to maximize productivity.
Oversaw marketing and communications plans for Hyla's company.
01/1994 to 06/1999
Firefighter Xanterra Parks & Resorts – Springdale, UT,
Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
Administered emergency treatment and medical care to people injured in accidents and fires.
Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.
Set up and operated hydraulic, pneumatic, manual and power tools in emergency situations.
Rehabilitated fire hoses, portable water tanks and other equipment.
Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, ladders and auxiliary equipment.
Developed hazard training programs for emergency response team.
Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
Examined and assessed hoses by laying out and checking connections to fire hydrants for effective fire suppression.
Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
Informed and educated local community members about fire prevention and safety.
Education and Training
Expected in
: Psychology John Brown University - Siloam Springs, AR GPA:
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