Travel Agent resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Professional with strength in Customer Service , Problem Solving and Customer Satisfaction . Proactive leader with strengths in communication and collaboration. Proficient in leveraging customers and knowledge to promote capital gain for customer and employer to both profit . Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Customer relations
  • Product organization
  • Adaptive team player
  • Quality control
  • Call center experience
  • Schedule mastery
  • Inbound and outbound calling
  • Senior leadership support
  • Promotional support
  • High-energy attitude
  • Clerical support
  • Courteous demeanor
  • Business development understanding
  • Office equipment proficiency
  • Sales expertise
10/2020 to Current
Travel Agent Aaa Of Southern California Scarborough, ME,
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
10/2020 to 01/2021
DSP Bios Corporation Antioch, TN,
  • Improved patient outlook and daily living through compassionate care.
  • Administered necessary medications as directed by care plan.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Documented client progress in charts and logbooks.
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Transported clients to doctor's appointments and other related errands.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Devised and maintained office systems to efficiently deal with paper flow.
08/2007 to 04/2010
Customer Service Representative Danaher Carlstadt, NJ,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Worked with advertisers to plan and implement successful advertising campaigns.
  • Represented station at promotional appearances to drive sales for advertising partners.
  • Developed storylines for broadcasts to engage listeners and increase audience numbers.
02/2002 to 09/2007
Marketing Director Hca Plano, TX,
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Developed and deepened professional relationships with vendors, negotiated contracts and monitored performance.
  • Spearheaded customized pricing concepts as part of larger marketing overhaul.
  • Analyzed competitive environment and consumer trends to stay on top of changing market environments.
  • Directed ongoing market research for use with future marketing plans.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Created market access strategies to drive substantial growth.
  • Optimized profitability to meet marketing objectives and drive product line growth from concept through product life cycles.
  • Created and implemented in-house, revenue-generating marketing to streamline and enhance market strategies and support merchandising and advertising objectives.
  • Partnered with sales representatives during customer consultations to build agency and customer relations.
  • Optimized marketing approaches to capitalize on new market trends and capture new customer groups.
  • Spearheaded market strategy to identify optimal business development opportunities.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Oversaw marketing and communications plans for Hyla's company.
01/1994 to 06/1999
Firefighter Xanterra Parks & Resorts Springdale, UT,
  • Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Administered emergency treatment and medical care to people injured in accidents and fires.
  • Planned, developed, implemented and monitored fire safety plans that addressed specific fire and life safety systems.
  • Set up and operated hydraulic, pneumatic, manual and power tools in emergency situations.
  • Rehabilitated fire hoses, portable water tanks and other equipment.
  • Addressed emergency calls and fire alarms using job-specific equipment, including operating pumps, ladders and auxiliary equipment.
  • Developed hazard training programs for emergency response team.
  • Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
  • Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
  • Extinguished flames and embers to suppress fires using shovels and engine- or hand-driven water or chemical pumps.
  • Examined and assessed hoses by laying out and checking connections to fire hydrants for effective fire suppression.
  • Stayed in close contact with dispatchers to obtain and relay current information about fire status, supplies and personnel.
  • Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
  • Checked all equipment, including hoses and breathing masks after fire calls to determine proper functionality.
  • Informed and educated local community members about fire prevention and safety.
Education and Training
Expected in
: Psychology
John Brown University - Siloam Springs, AR
Expected in
Springdale High School - Springdale, AR

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Resume Overview

School Attended

  • John Brown University
  • Springdale High School

Job Titles Held:

  • Travel Agent
  • DSP
  • Customer Service Representative
  • Marketing Director
  • Firefighter


  • Some College (No Degree)
  • GED

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