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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.

Dedicated and meticulous Solutions Consultant with over seven years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into a remote job with a progressive organization.

Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime.

Successful in building lasting client relationships and repeat business. Sales-driven personality committed to working with successful team. Personable and known for Microsoft word and excel skills.

Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • International reservations
  • Travel arrangements
  • Administrative tasks
  • Leisure travel
  • Social media
  • Credit card payments
  • Relationship management
  • Retail sales
  • Regulations and compliance
  • Organization
  • Microsoft Office
  • Relationship building
  • Training & Development
  • Teambuilding
Experience
01/2014 to Current
Travel Agent Atlas World Group, Inc. Canonsburg, PA,
  • Took payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Cultivated strong value-added relationships with customers daily by delivering accurate travel itinerary and knowledge to drive business development.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
03/2015 to 07/2019
Administrative Assistant Cvs Health Stockton, CA,
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in customer contacts and delivery dates.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
02/2005 to 12/2010
Owner/Operator Lineage Logistics Novi, MI,
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Analyzed client business needs and assisted in determining appropriate resources and strategies.
Education and Training
Expected in 06/1997
Associate of Science: Psychology
Palomar College - San Marcos, CA
GPA:
Expected in 06/1994
High School Diploma:
Escondido High School - Escondido, CA
GPA:
Expected in 02/2010
: Medical Transcription
Medical Transcription - Escondido, CA
GPA:

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resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • Palomar College
  • Escondido High School
  • Medical Transcription

Job Titles Held:

  • Travel Agent
  • Administrative Assistant
  • Owner/Operator

Degrees

  • Associate of Science
  • High School Diploma
  • Some College (No Degree)

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