Livecareer-Resume

Travel Agent Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Education
UNIVERSIDAD PRIVADA DOMINGO SAVIO SANTA CRUZ DE LA SIERRA, SANTA CRUZ DE LA SIERRA Expected in 04/2006 Degree in Process : Public Relations - GPA : Marketing, Public Relations and Journalism coursework, Coursework in Business, Communications and Advertising.
CENTRUM CATOLICA LIMA, LIMA Expected in 08/2013 GED : - GPA : Coursework includes Entrepreneurial Management, Organizational Behavior.
Highlights
  • Superior communication skills
  • Cheerful and energetic
  • Effective team player
  • Staff training and development
  • Fluent in Spanish
  • Dependable and reliable
  • Relationship development
  • Problem resolution
  • Customer service
Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals. Creates a positive shopping experience through high-quality customer care. Solid team player who offers a positive and cooperative attitude.Customer service professional offers 10 years experience in sales and customer service. Remains calm and level-headed when faced with distressed passengers. Effective problem solver who remains proactive and decisive while under pressure. Passionate about travel and helping others.

Experience
Atlas World Group, Inc. - Travel Agent
Saint Louis, MO, 06/2017 - 06/2018
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Atlas World Group, Inc. - Travel Agent
Evansville, IN, 11/2015 - 08/2016
  • Booked tickets, reserved accommodations and organized rental transportation.
  • Answered incoming calls and replied to emails to answer all client questions regarding pricing, accommodations and concerns.
  • Discussed attractions, transport, events and places of interest to design client travel accommodations.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Built long-term client relationships to generate repeat business and referrals.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
LATAM AIRLINES PERU - Customer Service Agent and Back Office Executive
City, STATE, 11/2009 - 07/2014
  • Coordinated travel arrangements for business executives, including transportation, lodging and meetings.
  • Organized complex documents using office technology and software applications.
  • Managed correspondence including emails, phone calls, letters and in-person visitors.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Answered phone calls and asked appropriate questions to determine which department or staff member could be of service.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
  • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
AEROLINEAS SUDAMERICANAS - Administrative Assistant to the General Manager
City, STATE, 03/2007 - 2009
  • Planned travel arrangements for 5 executives and staff.
  • Managed the commercial area, including greeting visitors and responding to telephone and in-person requests for information.
  • Received and distributed faxes and mail in a timely manner. Managed the day-to-day calendar for the company’s commercial manager.
  • Maintained the front desk and commercial area in a neat and organized fashion.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Liaised with senior and executive administrative assistants to handle requests and queries from senior managers.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Handled all incoming calls and directed callers to appropriate department or employee.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Accomplishments
  • Led a Basic Amadeus training for 5 fellow staff members.Supervised team of three staff members.
  • Cross-trained on the agency manager's duties and was entrusted to handle all of that individual's job responsibilities when s/he was unavailable.
  • International travel awards for achieving and exceeding annual goals.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

79Average

Resume Strength

  • Length
  • Measurable Results
  • Personalization
  • Target Job

Resume Overview

School Attended
  • UNIVERSIDAD PRIVADA DOMINGO SAVIO
  • CENTRUM CATOLICA
Job Titles Held:
  • Travel Agent
  • Travel Agent
  • Customer Service Agent and Back Office Executive
  • Administrative Assistant to the General Manager
Degrees
  • Degree in Process
  • GED

Similar Resume

View All
Travel Agent
Travel Agent
Travel Agent