Travel consultant dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.
Proficient in Lotus Notes and MS Office, including Word, Excel, PowerPoint, and Outlook. Also proficient in Lexis Nexis, Dun and Bradstreet, and other credit and financial research tools. Also Global Distribution System (GDS), SABRE, Calypso net and various third parties that assisted with travel.
Consistently meet goals
Exceptional interpersonal communication
Client account management
Travel AgentOct 2014 - Current Liberty TravelBrooklyn, NY
Arrange travel for business and vacation customers.
Booked group travel.
Determine customers' needs and preferences, such as schedules and cost.
Book reservations for travel, hotels, rental cars, and special events such as tours and excursions.
Tell clients about what their trip will be like, including giving details on required documents such as passports or visa.
Make alternative booking arrangements if changes arise before or during the trip.
Visit destinations to get a firsthand experience, so that I may recommend resorts, hotels, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment.
Junior Account ManagerApr 2008 - Oct 2014 Northern LeasingNew York, NY
Sets up new customer accounts, performs credit analysis, interfaces with all credit bureaus, reviews financial statements and other information on merchants, identifies risk factors, prepares credit notifications, and sends notifications to vendors based on credit guidelines.
Represents initial point of contact regarding acceptable credit risk of potential clients, as well as maintains responsibility for communicating financial information and credit decisions to the sales team.
Performs other account management functions, including answering vendor and client inquiries, creating necessary documentation, troubleshooting issues, and maintaining files.
Also works with vendors and sales offices to resolve funding discrepancies, chargebacks, rates, and accuracy of merchant account information and reconciliation.
Verification SpecialistJun 2006 - Apr 2008 Northern LeasingNew York, NY
Made and received client calls to verify credit card equipment, explain the details of all machines, and review lease details with each client to verify the terms and conditions.
Performed other activities to support the account management process, including data entry and other administrative tasks.
Customer Service Representative / Sales AssociateFeb 2003 - Jan 2006 Citibank Card Sales / Testing CenterMelville, NY
Ensured customer satisfaction by answering all inquiries in an effective manner and making sure orders were completed.
Answered inbound customer calls and resolved application issues.
Maximized sales through customized offers, cross selling opportunities, retaining customers who wanted to cancel their accounts, and excellent customer service.
Continuously developed and refined sales, call management, and relationship building skills through practical application and training.
Associate of Applied Arts: Liberal ArtsCurrent BOROUGH OF MANHATTAN COMMUNITY COLLEGENew York, NY