LiveCareer-Resume

travel agent resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Original Travel Agent with over 11 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Honeymoon, family, cultural and leisure travel.

Skills
  • Client Records
  • Travel and Accommodations Explanation
  • Travel Cost Computation
  • Intuit QuickBooks
  • Tour and Travel Quotes
  • Transportation Booking
  • Travel Planning
  • Tour Package Sales
  • Travel Package Documentation
  • Commission Tracking
  • Travel Insurance
  • Special Needs Travelers
  • Overseas Tours
  • Airline Policies
  • Hotel Booking
  • Data Communications
  • Client Amenities
  • Travel Knowledge
  • Ground Transportation
  • Company Guidelines and Procedures
  • International and Domestic Travel
  • Leisure Travel
  • Cancellation Policies
  • Credit Card Payments
  • Hotel Accommodations
  • Customer Inquiry and Response
  • Travel Destination Advice
Work History
Travel Agent, 09/2011 to Current
Aaa Of Southern CaliforniaBallwin, MO,
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Displayed travel brochures and other promotional materials strategically to foster brand awareness, focusing on international destinations such as [Location] and [Location].
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Developed process improvements and long-term business strategies through analysis of customer feedback.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Discussed security issues and protocols with individuals traveling to highly insecure areas such as [Location] and [Location].
  • Improved workplace productivity [Number]% by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
In Home Daycare Provider, 08/2008 to 09/2011
Blackhawk TransportSaint Cloud, MN,
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Met with parents about daily activities, positive developments and issues.
  • Taught children to organize toys, wash hands and share by leading by example.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].
Customer Service Representative, 05/2004 to 10/2007
Cosentino's Food StoresBlue Springs, MO,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
High School Diploma: , Expected in 08/2000 to Luverne High School - Luverne MN,
GPA:

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Resume Overview

School Attended

  • Luverne High School

Job Titles Held:

  • Travel Agent
  • In Home Daycare Provider
  • Customer Service Representative

Degrees

  • High School Diploma

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