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Travel Agent Resume Example

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TRAVEL AGENT
Professional Summary

Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base. Corporate travel consultant with degree in marketing and drive to find best travel deals. Sales-oriented and committed to client service. Career success in travel and hospitality for global corporate customers. Eager travel consultant with passion to sell and focused on leisure travel. Strong research background and love of all things travel. Extensive career in travel and hospitality working with clients pursuing vacation of lifetime. Independent travel agent offering more than 10 years in industry. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.

Skills
  • Itineraries
  • Travel research
  • Company guidelines and procedures
  • Hotel accommodations
  • Travel insurance
  • Interpersonal communications
  • Mentoring and training
  • Relationship management
  • Computer knowledge
  • Efficient
  • Event planning and coordination
  • Travel coordination
  • Decision-making
  • Issue resolution
  • Office Suite, Magic, Jaws, Zoomtext, w/ cloud software knowledge
  • Courteous
  • [Software program] knowledge
  • Trash waste and removal
  • Special needs travelers
  • Outstanding communication skills
  • Documentation
  • Front desk experience
  • Company policy adherence
  • Hospitality industry
  • Skilled negotiator
Work History
Travel Agent | Avion - Plano, TX12/2008 - 04/2019
  • Implemented automated office systems, optimizing client and data communications as well as records management.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business [Number]%.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Strengthened quality controls to enhance revenue and control downtime.
  • Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
  • Enhanced recordkeeping and documentation approaches to improve tracking of key [Type], [Type] and [Type] records.
  • Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
Flower Arranger | Albertsons Companies - Dallas, TX10/2006 - 12/2006
  • Properly packed up flowers and plants to ensure damage-free delivery.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals and banquets.
  • Quoted, generated and processed customer orders to meet specifications and various occasions.
  • Sorted product and provided expertise on non-conforming product requirements.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
Travel Agent Assistant | Absolute Travel - Plano, TX01/2001 - 01/2006
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized [Software] to input all key data into hotel's database system.
  • Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Equipped and organized facility to comply with company strategy for online and offline quality controls.
  • Minimized costs and maximized returns resulting in $[Amount][Timeframe] savings.
Education
Plano Sr High School - Plano, TX05/2005High School Diploma
Accomplishments

Customer Supervisor Rep Worked with All Legally Blind Co-Worker, Who's Self is also legally/Visually Impaired Legally Blind

  • Attended various trainings and workshops and was rewarded with a job promotion as a result.
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Resume Overview

Companies Worked For:

  • Avion
  • Albertsons Companies
  • Absolute Travel

School Attended

  • Plano Sr High School

Job Titles Held:

  • Travel Agent
  • Flower Arranger
  • Travel Agent Assistant

Degrees

  • High School Diploma

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