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Travel Agent Resume Example

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TRAVEL AGENT
Professional Summary

Bilingual travel agent adept at building lasting client relationships. Sales-oriented personality committed to working with successful team. Independent travel agent offering more than 10 years in industry. Terrific communicator with base of wealthy, loyal clientele. Consistently delivers best client experiences resulting in repeat business and market expansion.

Skills
  • Spanish language fluency
  • Cleaning oversight
  • Computer knowledge
  • Diligent
  • Cash handling
  • Courteous
  • Maintenance reports
  • Inventory and supply
  • Efficient
  • Travel agency accounting
Work History
Travel Agent04/2005 to Current
RONS TRAVEL AGENCY – Lawrenceville, United States
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained operational proficieny in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Collaborated with colleagues to implement best practices across department and exceed team goals.
  • Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
  • Helped senior managers make effective decisions based on current and accurate reporting.
  • Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
  • Facilitated workplace productivity by effectively coordinating appointment schedules and itineraries and managing accounts and budgets.
  • Maintained consistent record of completing projects in accordance with schedule and budget requirements.
Newspaper Delivery Person03/2005 to 04/2011
Atlanta Journal Constitution – Snellville, GA
  • Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned.
  • Completed punctual early morning loading and unloading of newspapers at distribution center.
  • Provided excellent customer service to subscribers and businesses.
  • Performed regular maintenance of personal vehicle to avoid delivery interruptions and delays
  • Made efficient and safe deliveries with minimal supervision.
  • Picked up newspapers from main facility and loaded into vehicle in preparation for deliveries.
  • Assembled and bagged newspapers prior to delivery.
Substitute Swimming Teacher02/1995 to 12/2000
Academia Berendson – Trujillo, Peru
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Improved quality processes for increased efficiency and effectiveness.
  • Investigated and resolved customer complaints to foster satisfaction.
Executive Secretary and Administrative Assistant01/1984 to 12/2000
Academia Berendson – Trujillo, Peru
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Accomplished special objectives and projects according to requests from board members.
  • Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created appropriate documentation for members of board and senior leadership before meetings.
  • Used QuickBooks to produce monthly invoices, reports and other deliverables.
Education
High School Diploma12/1976Sagrado Corazon- Trujillo, Peru
Some College (No Degree): AccountingUniversidad Nacional De Trujillo- Trujillo, Peru
Some College (No Degree): TypingAcademia Exelcior- Trujillo, Peru
Some College (No Degree): Win-officeSenati- Trujillo, Peru
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Resume Overview

Companies Worked For:

  • RONS TRAVEL AGENCY
  • Atlanta Journal Constitution
  • Academia Berendson

School Attended

  • Sagrado Corazon
  • Universidad Nacional De Trujillo
  • Academia Exelcior
  • Senati

Job Titles Held:

  • Travel Agent
  • Newspaper Delivery Person
  • Substitute Swimming Teacher
  • Executive Secretary and Administrative Assistant

Degrees

  • High School Diploma 12/1976
    Some College (No Degree) : Accounting
    Some College (No Degree) : Typing
    Some College (No Degree) : Win-office

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