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Travel Agent Resume Example

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TRAVEL AGENT
Professional Summary

Professional Medical Receptionist with over 10 years of proven experience. Accomplished measurable results while collaborating with teams of 6 or more employees in a dynamic, fast paced environment. Proficient in record keeping, appointment setting, and insurance processing. Offering an expert ability to coordinate staff and communicate with patients. Skilled in streamlining patient flow through accurate record keeping and clear communication skills.

Skills
  • Outstanding communication skills
  • Exemplary work ethic
  • Customer Relations
  • Conflict Resolution
  • Customer Loyalty
  • Service-Oriented Self-Starter
Work History
Wishing Well TravelTravel Agent//Raleigh, NORTH CAROLINA//March 2017 to Current

Work has an Independent Travel Agent selling transportation, lodging and admission to entertainment activities.

  • Respond to clients' questions, issues and complaints and implemented appropriate solutions
  • Organize memorable travel itineraries and vacations
  • Give advice about local attractions, shopping and restaurants
  • Calculate total travel costs
  • Book reservations for travel, hotels, rental cars and special events
  • Make alternative booking arrangements if changes arise before or during trip
  • Supervise payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
WakeMed Health & HospitalsPatient Access Representative//Raleigh, NC//January 2014 to December 2014

Team member responsible for greeting, interacting and collecting information for outpatient and Emergency Room Department.

  • Entered patient demographic information and insurance details for new patients and verified all existing information on established patients to facilitate smooth processing.
  • Organized paperwork for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted all patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and wiping down surfaces.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
WakeMed Cary HospitalPatient Access Representative//Cary, NC//February 2006 to January 2012

Team member responsible for greeting, interacting and collecting information for outpatient, inpatient and surgical procedures, as well as Labor and Delivery Department.

  • Entered patient demographic information and insurance details for new patients and verified all existing information on established patients to facilitate smooth appointments and payment processing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Coordinated patient scheduling, check-in and check-out
  • Managed multi-line phone system and pleasantly greeted all patients.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and wiping down surfaces.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Betsy Johnson Regional HospitalPatient Registrar//Dunn, NC//April 1999 to February 2006

Team member responsible for greeting, interacting and collecting information for outpatient, inpatient and surgical procedures, as well as Emergency Department.
• Entered patient demographic information and insurance details for new patients and verified all existing information on established patients to facilitate smooth appointments.
• Organized paperwork such as charts and reports for office and patient needs.
• Coordinated patient scheduling, check-in and check-out
• Managed multi-line phone system and pleasantly greeted all patients.
• Kept waiting room neat and organized at all times by stacking magazines, removing trash and wiping down surfaces.
• Checked patient data including insurance, demographic and health history to keep information current.
• Scanned patient's identification and insurance cards.
• Adhered to strict HIPAA guidelines at all times to protect patient privacy.

Education
Associates Degree - Medical Office AdministrationJohnston Community College//Smithfield, NC//June 2009
High School DiplomaTriton High School//Erwin, NC//June 1998
Affiliations

North Carolina Parent Teacher Association

Dunn Intermediate Woman's Club

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Wishing Well Travel
  • WakeMed Health & Hospitals
  • WakeMed Cary Hospital
  • Betsy Johnson Regional Hospital

School Attended

  • Johnston Community College
  • Triton High School

Job Titles Held:

  • Travel Agent
  • Patient Access Representative
  • Patient Registrar

Degrees

  • Associates Degree - Medical Office Administration
    High School Diploma

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