Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime.

Skills
  • International reservations
  • Travel arrangements
  • Administrative tasks
  • Leisure travel
  • Special needs travelers
  • High volume environments
  • Credit card payments
  • Retail sales
  • Reliable and trustworthy
  • Flexible
  • Critical thinking
  • Government travel
Experience
Travel Agent, 08/2012 - 07/2020
Atlas World Group, Inc. Oakville, CA,
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Explained benefits of purchasing travel insurance with clients.
  • Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
Travel Agent, 12/1997 - 08/2012
Atlas World Group, Inc. Canonsburg, PA,
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Took payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
  • Explained benefits of purchasing travel insurance with clients.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
Travel Agent, 09/1993 - 12/1997
Atlas World Group, Inc. Saint Louis, MO,
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Communicated security issues and protocols to clients traveling to unstable countries or locations.
Travel Agent, 09/1986 - 09/1993
Atlas World Group, Inc. Evansville, IN,
  • Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
  • Handled travel arrangements for groups, couples, executives and special needs clients.
  • Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
  • Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
  • Asked open-ended questions to best understand client needs and determine best travel offerings.
  • Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals and resolving issues efficiently.
  • Researched and created memorable and exquisite travel itineraries for high-level clients, celebrities, politicians and business executives.
  • Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
Education and Training
BBA: Mass Communications, Expected in 05/1990
-
Universidad Del Sagrado Corazón - San Juan , PR
GPA:
Certif: , Expected in
-
Panamerican School of Travel - San Juan , PR
GPA:
Certification : Travel Management, Expected in 06/1985
-
Pan-American School of Travel - San Juan , PR
GPA:

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Resume Overview

School Attended

  • Universidad Del Sagrado Corazón
  • Panamerican School of Travel
  • Pan-American School of Travel

Job Titles Held:

  • Travel Agent
  • Travel Agent
  • Travel Agent
  • Travel Agent

Degrees

  • BBA
  • Certif
  • Certification

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