01/2017 to 07/2017Travel Agency Representative/ReceptionistFirst Class Travel － Grand Junction, COMaintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability. Responsible for collecting and recording deposits and final payments.Verify customer passports visas and state issued ID's and ensure proper identification for passage to foreign countries.
Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook;
08/2017 to CurrentSpecial Point Of Contact Representative/ Children and Home DepartmentKohls － Grand Junction, COCash-Handling, accuracy credit card transactions, customer service, loss prevention, merchandising & stocking, cash registers, POS Systems.
10/2013 to 08/2014Book Department/Receiving and Sorting DepartmentHabitat for Humanity Re-Store － Grand Junction, COReorganized warehouse receiving, shelving and sorting books according to genre and author, trained volunteers, decorated the library, put together and sold floral arrangements, priced vitnage books, excellent customer service, made volunteer of the month.
06/1999 to 11/2000Data Entry/DispatcherMesabilty － Grand Junction, CO Answer calls and communicate with mobile units to send the appropriate driver to appointed times and places, scheduled rides, organized routes for fourteen drivers, multitask between phone and driver changes, data entry.
One semester remaining: English Writing and LiteratureCMU － Grand Junction, CO, USAMinor in Liberal Arts, wrote a children's book and memoir in the editing process, 3.3 GPA
1988Certificate: Interior DesignSheffield School of Interior Design － New York City, New York, USAAnalyze clients' needs, create plans and specifications, and make sure that a project is finished in accordance with the timeline and budget.
2017Certificate: Travel and TourismTravel Institute － Philadelphia, Pennsylvainia, USATraining is arranging flights, insurance and accommodation.Using a booking system to secure holidays.Collecting and processing payments.Advising clients on travel arrangements, e.g. visas and passports.Sending out tickets to clients.Keeping clients up to date with any changes. Extensive training in Apollo.
