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Travel Agency Representative/Receptionist Resume Example

Resume Score: 80%

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TRAVEL AGENCY REPRESENTATIVE/RECEPTIONIST
Summary
I am a graduate of the "Travel Institute" with a 94% average GPA and 93 college credits majoring in English writing and literature at "CMU" with a minor in Liberal Arts. Entry level Travel Agent with a  6 month internship with an established Travel and Tourism agency. Skilled in verbal and written communication.
Skills
I have years of experience in customer service and retail that has advanced my communication skills to a professional level.
  • I have entry level skills; 730 hours internship with "First Class Travel" using the Amadeus selling platform booking flights, hotels and car rentals.
  • I have used the "Apple Vacations" website to book tours and cruises. 
 I possess strategic partnership identification and development event planning and travel coordination.
  • Key skills include time management organization and written and verbal communications. Process invoices and packages for clients. 
  • Budgeting and Accounting
  • Relationship Management
Experience
01/2017 to 07/2017
Travel Agency Representative/ReceptionistFirst Class Travel - Grand Junction, CO
Maintain regular communication with customer prior to departure to provide updated travel information including delayed departures and earlier flight availability. Responsible for collecting and recording deposits and final payments.Verify customer passports visas and state issued ID's and ensure proper identification for passage to foreign countries.
 Welcomed visitors by greeting them, in person or on the telephone; answering or referring inquiries. Directs visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook;
08/2017 to Current
Special Point Of Contact Representative/ Children and Home DepartmentKohls - Grand Junction, COCash-Handling, accuracy credit card transactions, customer service, loss prevention, merchandising & stocking, cash registers, POS Systems.
10/2013 to 08/2014
Book Department/Receiving and Sorting DepartmentHabitat for Humanity Re-Store - Grand Junction, COReorganized warehouse receiving, shelving and sorting books according to genre and author, trained volunteers, decorated the library, put together and sold floral arrangements, priced vitnage books, excellent customer service, made volunteer of the month.
06/1999 to 11/2000
Data Entry/DispatcherMesabilty - Grand Junction, CO Answer calls and communicate with mobile units to send the appropriate driver to appointed times and places, scheduled rides, organized routes for fourteen drivers, multitask between phone and driver changes, data entry.
Education and Training
One semester remaining: English Writing and LiteratureCMU - Grand Junction, CO, USAMinor in Liberal Arts, wrote a children's book and memoir in the editing process, 3.3 GPA
1988
Certificate: Interior DesignSheffield School of Interior Design - New York City, New York, USAAnalyze clients' needs, create plans and specifications, and make sure that a project is finished in accordance with the timeline and budget.
2017
Certificate: Travel and TourismTravel Institute - Philadelphia, Pennsylvainia, USATraining is arranging flights, insurance and accommodation.Using a booking system to secure holidays.Collecting and processing payments.Advising clients on travel arrangements, e.g. visas and passports.Sending out tickets to clients.Keeping clients up to date with any changes. Extensive training in Apollo.
Activities and Honors
Volunteer work; Prison Minister, shelter for women, pregnant teens, Habitat for Humanity - volunteer of the month award.
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • First Class Travel
  • Kohls
  • Habitat for Humanity Re-Store
  • Mesabilty

School Attended

  • CMU
  • Sheffield School of Interior Design
  • Travel Institute

Job Titles Held:

  • Travel Agency Representative/Receptionist
  • Special Point Of Contact Representative/ Children and Home Department
  • Book Department/Receiving and Sorting Department
  • Data Entry/Dispatcher

Degrees

  • One semester remaining : English Writing and Literature
    Certificate : Interior Design
    Certificate : Travel and Tourism

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