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Travel Agency Manager Resume Example

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TRAVEL AGENCY MANAGER
Professional Summary

Committed to excellence, there is no task too small or too large. An accomplished and results-driven professional with a proven track record in providing exceptional customer service while

effectively managing daily operations and building strong relationships with internal and external customers.

Skills
  • Policies and procedures development.
  • Public speaking.
  • Luxury Travel Specialist.
  • Training & Development.
  • Ability to drive positive customer experiences that build loyalty and deliver measurable results.
  • Business Development.
  • Planning and coordination.
Work History
Travel Agency Manager, 11/2015 to Current
Skitara Globe Trekkers Club – Juneau, AK
  • Developed and implemented company procedures and policies.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Increased customer base by promoting products through diverse marketing channels.
  • Developed educational travel programs.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Cultivated strong value-added relationships with customers by delivering accurate travel itinerary and knowledge to drive business development.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Performed hotel site and tour inspections.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Corporate Trainer, 11/2012 to 03/2015
Carnival Cruise Lines – Miami, FL
  • Executed onboard safety and hospitality training sessions.
  • Administered assessments during and after training and provided leaders with feedback about individual strengths and training requirements.
  • Participated in professional organizations and pursued educational opportunities to upgrade job knowledge and training skills.
  • Efficiently analyzed the learning needs of departments to set realistic goals and determine training methods.
  • Trained new managers on procedures, policies, and customer service.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
  • Conducted training for up to 200 employees weekly.
  • Offered specific training programs to help employees improve customer service skills.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Presented training information via role-playing, simulations, and team exercises.
  • Monitored day-to-day activities of the company and employees, noting areas needing improvement and implementing plans for rectification.
Event Coordinator, 07/2010 to 10/2012
Carnival Cruise Lines – Miami, FL
  • Successfully organized and executed total of twelve full ship charters.
  • Coordinated and facilitated special events, including weddings, charity events, and conferences, managing groups up to 3,200 people.
  • Generated reports for leadership regarding event planning activities, including open inquiries, scheduling, cancellations and proposal development.
  • Designed and maintained spreadsheets documenting vendor, facility, and guest information.
  • Monitored orders and verified accuracy.
  • Organized events, including location selection and booking, scheduling, marketing initiatives, resourcing, and seminar coordination.
  • Supervised event logistics for large-scale corporate events.
  • Managed catering services, audio-visual services, and housekeepers.
  • Provided logistics management and event planning for large-scale corporate events.
  • Served as point of contact for staff, contractors, vendors and suppliers.
  • Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
  • Organized all event logistics and operations, including facility selection, food and beverage selections and audio-visual arrangements.
Finance Officer, 07/2002 to 05/2010
Levelo D.o.o Beograd – Belgrade, Serbia
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
  • Coordinated financial aspects of large- and small-scale projects with acute sense of budget constraints.
  • Complied with established internal controls and policies.
  • Analyzed financial statements against forecasts to prepare high-level variance analysis.
  • Performed banking, business administration and financial tasks.
  • Reconciled invoices, purchase orders, and receiving documents to disburse payments to Vendors.
  • Investigated and resolved discrepancies in monthly bank accounts.
Education
Bachelor of Science: EconomicsFaculty Of Economics, University Of Belgrade - Belgrade
No Degree: Instructor, Supervisor& Assessor Train The TrainerSTAR Center, Florida - Fort Lauderdale, FL
No Degree: HospitalityMuma College Of Business, University Of South FL
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Resume Overview

Companies Worked For:

  • Skitara Globe Trekkers Club
  • Carnival Cruise Lines
  • Levelo D.o.o Beograd

School Attended

  • Faculty Of Economics, University Of Belgrade
  • STAR Center, Florida
  • Muma College Of Business, University Of South FL

Job Titles Held:

  • Travel Agency Manager
  • Certified Corporate Trainer
  • Event Coordinator
  • Finance Officer

Degrees

  • Bachelor of Science : Economics
    No Degree : Instructor, Supervisor& Assessor Train The Trainer
    No Degree : Hospitality

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