travel advisor resume example with 12+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplishments
Has been the top booking agent at Wishes Family Travel since 2017 due to exceptional service and customer relationship building skills.
Skills
Travel and Accommodations Explanation
Tour and Travel Quotes
Travel Itineraries
Client Records
Data Entry
CRM Software
Work History
01/2014 to CurrentTravel AdvisorTui | Fort Lauderdale, FL,
Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
Booked transportation using booking engines, made hotel reservations, and collected payments to optimize trip planning.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Input data into [Software] to improve business efficiency and reduce costs by automating operations workflow.
Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Implemented automated office systems, optimizing client and data communications as well as records management.
Resolved travel problems, processed complaints, and issued refunds to maintain customer satisfaction.
Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
07/2014 to 02/2016Writer and EditorRapid Global Business Solutions, Inc | Rome, NY,
Reviewed articles for grammar, spelling, punctuation, syntax, accuracy and compliance with quality standards.
Determined readiness of written pieces, made changes and approved final versions for publication.
Prepared, rewrote and edited pieces to improve readability and impact.
Reviewed reports and recommended changes to improve copy flow.
Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
Interviewed sources and developed relationships with informants to obtain vital information for stories.
11/2011 to 02/2014Marketing AssistantMarcus And Millichap | Seattle, WA,
Rutherford Regional Health System, which operates seven physician practices, The
Clinic at Walmart, Rutherford Children’s Care and Rutherford Urology, has been
recognized nationally by Becker’s Hospital Review for featuring one of America’s
top community hospital’s and by Thomson Reuters as a Top 100 hospital
Accomplishments
Maintain the health system’s events calendar internally and for the local
media
Provide media relations (facilitate interviews) for the physicians and staff of
the health system; write media releases promoting the services and
offerings of the health system
Shoot and edit videos of patient testimonials, interviews with physicians,
events and internal customer service programs
Design and submit advertising to local publications
Provide system information to local employers
04/2009 to 10/2011CourierSgs Group | Downers Grove, IL,
A six-day a week publication, is the leading print and online
publisher of local news, sports and entertainment for the residents of Rutherford
County
The newspaper is owned by the Paxton Media Group of Paducah, Ky.,
which also owns newspapers in Lenoir, Monroe, Henderson, High Point, Durham
and Sanford
Accomplishments
Covered the education beat (which included Rutherford County Schools,
Thomas Jefferson and Lake Lure Classical Academies and Isothermal
Community College) as well as health care beat (Department of Social
Services, Health Department and local health system)
Supervise the creation of and copy for special editorial sections as needed
Maintain calendars, obituary and wedding and engagement information as
well as “photo of the day” submissions.
Education
Expected in 1999 to to Bachelor of Arts | EnglishWestern Carolina University, , GPA: My concentration as a student at WCU was in professional writing and editing.
While there, I spent one semester working on the university’s literary magazine. I
was also a member of Phi Beta Lambda and served as chair of the volunteer
committee.
Expected in 1997 to to Associate of Arts | Pre-JournalismIsothermal Community College, , GPA: As a student at ICC, I served as a member of the college’s newspaper staff.
Skills Adobe InDesign CS 6
Adobe Photoshop
Experience using a variety of social media platforms (Facebook, Twitter,
Pinterest)
Microsoft Office
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.