, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Efficient Administrative Assistant with over 10 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.
Skills
Effective communication skills
Multitasking
PC proficient
Travel administration
Back office operations
Sensitive material handling
Types 40 wpm
10-key proficiency
Advanced MS Office Suite knowledge
Medical terminology
Organization and efficiency
Multi-line phone systems
Schedule management
Data entry
Experience
11/2017 to CurrentTravel AdvisorWhitty Travel | Chicago, IL,
Discussed attractions, transport, events and places of interest to design client travel accommodations.
Maintained professional, courteous and timely communications with travelers to assist in all aspects of trip.
Researched destination and travel prices, hotels and entertainment options to showcase to clients.
Performed outbound guest and reservation follow-up via phone and email on daily basis.
Built long-term client relationships to generate repeat business and referrals.
Collected deposits and created monthly invoices to compile payments.
Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
Prepared itineraries to deliver travel arrangements to clients.
Booked tickets, reserved accommodations and organized rental transportation.
01/2019 to 12/2019Background InvestigatorPinnacle Investigations | Spokane, WA,
Created and submitted reports regarding background investigations, highlighting any special findings.
Reviewed appropriate records to obtain facts about individuals.
Contacted references by phone to validate information.
Ran background checks of individuals to obtain data on character, financial status and personal history.
Produced timely and accurate reports about findings.
07/2013 to 08/2017Administrative AssistantThe Mentor Network | Delran, NJ,
Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Maintained inventory in supply closet to prevent shortages.
Arranged travel and hotel accommodations for international and domestic business meetings and trips.
Directed customer communication to appropriate department personnel.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
03/2012 to 07/2013Front Office AssistantU.S. Physical Therapy | Green Bay, WI,
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Sorted and distributed business correspondence to correct department or staff member.
Answered office phone and emails to schedule appointments, forward information and complete FMLA/Disability Paperwork.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Managed office paperwork, including scanning documents and routing business correspondence.
Collected copays and account balance payments and updated account records.
10/2010 to 03/2012Customer Service RepresentativeOpenworks | Seattle, WA,
Assessed customer needs and upsold products and services to maximize sales.
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