Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Efficient Administrative Assistant with over 10 years of experience assisting in daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives, including budget creation and payroll processing. Successful at coordinating, directing and executing all facets of event management, staffing and retention objectives within or below established cost projections.

  • Effective communication skills
  • Multitasking
  • PC proficient
  • Travel administration
  • Back office operations
  • Sensitive material handling
  • Types 40 wpm
  • 10-key proficiency
  • Advanced MS Office Suite knowledge
  • Medical terminology
  • Organization and efficiency
  • Multi-line phone systems
  • Schedule management
  • Data entry
11/2017 to Current Travel Advisor Whitty Travel | Chicago, IL,
  • Discussed attractions, transport, events and places of interest to design client travel accommodations.
  • Maintained professional, courteous and timely communications with travelers to assist in all aspects of trip.
  • Researched destination and travel prices, hotels and entertainment options to showcase to clients.
  • Performed outbound guest and reservation follow-up via phone and email on daily basis.
  • Built long-term client relationships to generate repeat business and referrals.
  • Collected deposits and created monthly invoices to compile payments.
  • Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
  • Prepared itineraries to deliver travel arrangements to clients.
  • Booked tickets, reserved accommodations and organized rental transportation.
01/2019 to 12/2019 Background Investigator Pinnacle Investigations | Spokane, WA,
  • Created and submitted reports regarding background investigations, highlighting any special findings.
  • Reviewed appropriate records to obtain facts about individuals.
  • Contacted references by phone to validate information.
  • Ran background checks of individuals to obtain data on character, financial status and personal history.
  • Produced timely and accurate reports about findings.
07/2013 to 08/2017 Administrative Assistant The Mentor Network | Delran, NJ,
  • Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Maintained inventory in supply closet to prevent shortages.
  • Arranged travel and hotel accommodations for international and domestic business meetings and trips.
  • Directed customer communication to appropriate department personnel.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
03/2012 to 07/2013 Front Office Assistant U.S. Physical Therapy | Green Bay, WI,
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Sorted and distributed business correspondence to correct department or staff member.
  • Answered office phone and emails to schedule appointments, forward information and complete FMLA/Disability Paperwork.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Collected copays and account balance payments and updated account records.
10/2010 to 03/2012 Customer Service Representative Openworks | Seattle, WA,
  • Assessed customer needs and upsold products and services to maximize sales.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Exceeded company productivity standards on consistent basis.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Upheld privacy and security requirements established by Airtran Airways regulatory agencies.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
01/2010 to 10/2010 Data Entry Clerk Altus Group Limited | Chicago, IL,
  • Reviewed and updated account information in company computer system.
  • Maintained quality levels above prescribed minimums to support team productivity.
  • Compiled, sorted and verified digital data against source documents.
  • Proofread documents and edited materials to correct grammar and spelling mistakes.
12/2005 to 12/2008 Accounts Receivable Rep. II GOLDEN LIVING, LLC | City, STATE,
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Facilitated timely year-end audits by working closing with agency auditors to provide requested samples.
  • Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
  • Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.
  • Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation.
  • Developed process improvement initiatives to manage timely and consistent receipts for organization.
Education and Training
Expected in 05/2015 Medical Office Administration Diploma | Medical Office Herzing University, Dearborn, MI GPA:
  • 3.5 GPA

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School Attended

  • Herzing University

Job Titles Held:

  • Travel Advisor
  • Background Investigator
  • Administrative Assistant
  • Front Office Assistant
  • Customer Service Representative
  • Data Entry Clerk
  • Accounts Receivable Rep. II


  • Medical Office Administration Diploma

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