I have been working for 7 years now. During those years I have worked as a Purchaser, as a Store Manager, as a Customer Service Associate, and currently working as a Transporter at Baptist Health Louisville and have been there 8 months now. I have knowledge in the industries of Management, Customer Service, the Sale and Distribution of Durable Medical Equipment, and thanks to Baptist Health I learned many Hospital policies and regulations. I have attended the college's Eastern Kentucky University and most recently Jefferson Community College in search of a Physical Therapy Assistant Degree.
Transport patients to and from testing sites, via either wheelchair, stretcher, or hospital bed. Trained as a back-up lead, which is a supervisor position. Learned how to accurately handle and fill oxygen tanks. Learned teletracking in and out. Best accomplishment so far is being promoted to back-up lead.
Negotiated contracts with suppliers. Developed sourcing strategies to balance costs, quality, and service. Sourced new products. Prepared and reviewed purchase orders. Inspected orders and contracts for accuracy, correct engineering specs and compliance with customer needs. Communicated effectively to solve merchandise problems. Performed price analysis using price histories and commercial price lists. Updated staff on regulation changes, current trends and industry practices. Maintained computer databases of purchases and contracts. Recommended internal purchasing policies and strategic sales and purchases. Managed requests for information and requests for proposals. Took inventory on 7 locations across Kentucky and restocked each location accurately and timely. Kept track of incoming and outgoing equipment in the corporate branch, as well as the other smaller locations across Kentucky. Kept spending within the budget guidelines and consistently looked for better prices from other vendors. My best accomplishment at this company was successfully lowering the companies cost from our main vendor by 15% effectively saving the company money. Left the company because I was laid-off during a 20 plus employee downsize. About 20 or more employees were let go due to the company's plans to considerably downsize, as well as cut out their retail division.
Directed sales activities. Coordinated sales distribution. Assigned and supervised sales staff work. Resolved customer complaints regarding sales and service. Oversaw sales staff at the local level. Directed personnel duties such as interviewing, hiring, training, supervising, evaluating and disciplinary action. Directed the focus of sales efforts based on customer preferences. Ensured information accuracy by consulting with management. Assertively and directly sold to customers. Met regularly with individual staff members to ensure good communication. Scale of my total sales area: I worked for a customer service branch that waited on customers and took care of customer complaints as well. It was also a drop off/pick up location for clothes. Cleaning was done at corporate. My accomplishments included: Integrated and spearheaded implementing a new computer system. Did not however get to try new system due to taking a new position with new company. Reason I left the company was to explore more opportunities at a new company and attempt to improve my financial stability, as well as learn many new skills.
Spoke with customers by phone and in person. Provided information about products and services. Took and recorded orders. Recorded details of customer transactions, interactions, inquiries, complaints and comments. Prioritized data entry daily to ensure customers' needs were met. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Determined charges for services requested. Collected deposits or payments. Referred unresolved customer grievances for further investigation. Maintained a positive and professional phone demeanor. My accomplishments included: Found $5,000 in a customer's pocket when checking their clothes after drop-off was complete. Called customer and gave money back to them the following day. Reason for leaving this job was I got promoted to Store Manager within same company.
Customer Service, Retail Sales, Medical Equipment Sales, Data Entry, Employee Training, Cash Handling, Coordinated Sales, Interviewing, Sales Activities, Sales Staff, Contracts, Databases, New Products, Proposals, Purchase Orders, Purchasing, Strategic Sales, Contract Management, Database Administration, Problem Solving, Proposal Writing, Telephone Skills, Schedule Management.
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