Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Hardworking individual with a continued focus on safety and customer service. Offering over 4 years of experience working as a Transporter for a Medical organization. Looking to join a new company in the role of Customer ServiceRepresentative. Looking to work from home to have more time to see what degree to pursue in for further education. Looking for something that will educate me more but also necessarily upgrade my customer service skills. Just want to be experienced from all different aspects that will relate to my career in the future. I can offer Efficiency with anything that is assigned. Looking to move up in any way possible and earn what I work for .

  • Loading and unloading goods
  • Vehicle maintenance
  • Safety protocols
  • Emergency procedures
  • Specimen collection
  • Vitals assessments
  • Patient lifting
  • Emergency protocols
  • First Aid/CPR
  • Team management
  • Problem resolution
  • Customer service
  • Communications
  • Relationship development
  • Problem solving
  • Therapeutic talk
  • Dancing
  • Computer skill
  • Salesman personality
  • Ability to make people laugh
  • Ability to help to make the situation easier
  • Team work
  • Leadership skills
  • Sharing and teaching knowledge of the medical field
  • Properly receive instructions
  • Proper PPE
  • Stepping out of the box
Transporter, 11/2016 to Current
Pacific Medical CentersRedmond, WA,

I have the ability to work in a medical care setting. The ability to help a patient move from and to a stretcher with the highest comfort possible. Making sure the patient is comfortable before transporting them to the necessary testing area. Having the ability to calm patients when they are upset and reverse a situation that can turn bad. Knowing how to turn any situation around from communicating with testing areas for any delays so that way you can reschedule appointment times and save doctor headaches. You must also be able to handle bodily fluids and being exposed to every aspect of the hospital. I must be alert at all times, in case I have to perform CPR. Overall being at the highest peak for customer service making sure your patient is treated like any loving family member that you have. Also in order to get through this kind of position on a daily is learning certain medical terms to be able to communicate to patients , doctors, nurses and techs. I also team lead when I can to train and teach hands on how the job works but also help others, teamwork is definitely key. Overall great patient care experience is my goal everyday and I have earned my awards as a patient experience star. Must have the flexibility to work in different areas exclusively to learn but also help different departments in the hospital. I worked in Cath Lab for 2 years while transporting and that basically consists of prepping patients for open heart surgery and transporting them to the appropriate cath lab procedure room. I am now exclusive in Cat Scan so I bring patients to and from the Emergency Department to Cat Scan. Recognized by management for excellent customer care.

  • Interacted with customers in pleasant, cordial manner, which helped to builds positive relationships.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
Pharmacy Technician Trainee, 01/2016 to 11/2016
Brightspring Health ServicesSpencer, TN,
  • Assisted patients in finding over-the-counter solutions to aid minor health issues.
  • Informed customers of any potential drug interactions.
  • Compiled customer demographic, allergy and medical history background.
  • Prepared and submitted claims to insurance companies for payment.
  • Refilling prescriptions through the system
  • Customer service for all sick patients
  • Giving out proper alert that the medication is ready for pick up
  • Ability to assist angry and sick patients
  • Handling the patient situations before letting the actual pharmacist know what was going on.
  • Giving the best customer service possible
  • Going over your customer service stats and being sure to overcome any mistakes within the protocols
Sales Associate, 08/2015 to 12/2015
Tapestry, Inc.Braintree, MA,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 40 customers per day by responding to inquiries and locating products.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Negotiated and closed deals with minimal oversight.
  • Cultivated strong relationship with customers while fostering positive business image.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Education and Training
High School Diploma: , Expected in 05/2015
Amphitheater High School - Tucson, AZ

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  • Amphitheater High School

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  • Pharmacy Technician Trainee
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  • High School Diploma

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