Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced and enthusiastic as a Transportation Systems Operator II with over 20 years at the H-3 - Tunnel Operations Center. With these years of experience, I was able to develop effective interpersonal communication skills within the workplace as well as with HPD, HFD, EMS dispatchers, first responders, contractors, departmental personnel and the general public. By having these "people skills" within the office, I have used them to develop good relationships with my colleagues and displaying good proper phone etiquette. Exercising both of those skills have taught me how to pay more attention to detail and also to be more efficient and successful in having the ability to make quick decisions, to prioritize and to multitask. I now have a clear understanding of State highways and freeways on the island of Oahu and I continue to learn more of what falls within State highways jurisdiction. As of April 19, 2019, I became one of the Transportation Systems Operator II (TSO II), who has been designated to temporarily assign (T/A) in the Transportation Systems Operator III (TSO III) position, on an as needed basis. I am eager and motivated to learn more of both the DYNAC system and Wilson Tunnel SCADA system, as well as, the closed-circuit television (CCTV) cameras and video wall functions. I'm also looking forward to learning more and growing more in this ever changing and evolving world of new technology. With that type of knowledge and skills, I'd feel more confident and more prepared for our move to the new Joint Traffic Management Center in downtown Honolulu.

  • Knowledge of Highways and Freeways on the Island of Oahu
  • Knowledge of the H-3 - Harano Tunnels and Facilities
  • Knowledge of DYNAC and Wilson Tunnel SCADA Systems
  • Verbal and written communication
  • Basic computer knowledge
  • Interpersonal communication
  • Detail-oriented
  • Organization
  • Critical Thinking
  • Simple mathematical knowledge
Work History
Transportation Systems Operator II, 01/2001 - Current
State DOT - Highways Division / H-3 - Tunnels City, STATE,

Able to work various rotating shifts on a month to month basis to provide 24/7 coverage. Able to speak, read and write clearly and legibly. Able to communicate well with other employees, personnel and the public in a polite and respectful manner. Display good proper phone etiquette and have knowledge and good sense of direction along our highways on the island of Oahu. Able to understand the Bryan's Map and have knowledge of online Google Maps. Able to make quick decisions, multitask and work as a team. At the H-3 - Tunnel Operation Center (TOC), the operators are responsible for maintaining surveillance of traffic via closed circuit television (CCTV) cameras along the H-1, H-201/Moanalua, H-3 Freeways and Likelike Highway. We also monitor other activities within the H-3 Harano Tunnels & Hospital Rock Tunnels. This also includes executing traffic control changes and performing other various procedures in an emergency such as notifying HPD, HFD and/or EMS, writing incident reports, initiating off-site dynamic message signs (DMS) and variable message signs (VMS) to advise motorists of traffic delays and/or to use alternate routes due to road closures. We also monitor intrusion detections in and around the H-3 - Tunnel Operation Center and the H-3 - Maintenance Facility (O/M) on the Haiku side of the Harano Tunnels. Via a video wall, we watch, detect, assess and monitor traffic and vehicles that may be stalled or involved in a motor vehicle crash (MVC) or may be over the height limits to travel on the H-3 Freeway and through the Harano Tunnels or Likelike Highway and through the Wilson Tunnels. On each shift, we receive many telephone calls from first responders and the general public regarding motor vehicle crashes (MVC) and/or weather related emergencies or problems such as ponding or flooding, rock or landslides, downed trees or downed street light poles and low hanging or downed power lines. The most common calls and complaints comes in for hazard debris on the shoulders of and on roadways, dead animals on the roadways, damaged or missing street signs and street light poles knocked down due to motor vehicle accidents in areas that are under State highways and some areas that are under Hawaii Authority for Rapid Transit (H.A.R.T) jurisdiction. On a daily basis, operators communicate with State highways personnel via the 800 Mhz. 2-way radio system or over the telephone, we also take calls from the Zipper Lane contractors and tow company contractors, Monday through Fridays. All of our calls, complaints and incidents are logged in our highways log computer, tunnel operations log book and incident log book. From within TOC, the operators use a DYNAC system, which allows us to open and close swing gates, initiate pre-programmed or free formatted electronic messages on off-site dynamic message sign (DMS) and variable message sign (VMS), close and open traffic lanes, change lane control devices (LCD), change changeable message signs (CMS), change traffic signal devices inside the Harano Tunnels and outside of the Wilson Tunnel entrances, monitor Harano Tunnel and exploratory tunnel lighting, initiate supply and exhaust tunnel fans at various speeds, monitor intrusion alarms, over height vehicle alarms, speed limit alarms, traffic controller alarms, Haiku and Halawa feeder power alarms, carbon monoxide level alarms and water pumps, smoke and fire detector alarms as well as the HVAC system alarms. All these equipment mentioned, if goes in alarm, the operators will create work orders for repairs and request for H-3 Maintenance (O/M personnel) to do corrective and preventative maintenance repairs. Operators also watch and monitor some of the City & County cameras that monitor the H-1, H-2, H-201/Moanalua Freeways and some other areas along Farrington Highway, Fort Weaver Road, Kahekili Highway, Kalanianaole Highway, Kamehameha Highway, Kaukonahua Road, Kualakai Parkway, Kunia Road, Likelike Highway, Nimitz Highway, Pali Highway and Vineyard Boulevard. Operators also monitor the Wilson Tunnel SCADA system which operates power status, intrusion detection, initiate traffic signal caution light at both tunnel entrances when needed and monitor carbon monoxide levels inside the tunnel. As technology evolved, new assignments were designated to TOC, few in particular, launching of GoAkamai website, receiving Honolulu info. alerts and all operators besides TSO III's were assigned email addresses and advised to send out vTexts/emails to DIR-P/Public Affairs Office, deputy directors, supervisors and the tunnel manager when receiving Honolulu info. alerts and/or road closures occurred. As of April 2019, I have been designated to temporarily assign (T/A) in the Transportation Systems Operator III (TSO III) position, on an as needed basis. In addition to the duties mentioned above, when designated to T/A for a TSO III operator, we become shift leaders, providing direct supervision to employees on various shifts, making decisions and resolving problems that occur during those shifts. Shift leaders are also responsible for monitoring and making sure that normal operations are running smoothly within the control center and making sure each call or complaint that comes in is taken cared of in a timely manner. One of the most important duties of a shift leader is to make sure each shift is covered with adequate staffing, especially when another operator is unable to work their assigned shift. The TSO III/shift leader is responsible to notify the tunnel manager for approval of overtime, making sure each shift is covered. At the end of each shift, the TSO III prepares an end of shift report for the tunnel manager.

Sales Associate / Cashier / Supervisor, 07/1993 - 01/2003
Local Motion (Waikiki) City, STATE,

Able to work and communicate well with employees, customers, buyers, vendors and team riders. Able to multitask and work well as a team. Acknowledge and greet customers in a courteous manner. Provide excellent customer service. Able to operate a cash register and accurately take in cash, credit cards and traveler's check transactions from customers. Learn basic product knowledge of inventory sold in your store. Receive and send out stock and merchandise to other Local Motion stores and pack and ship surfboards to customers in the U.S.A and Japan areas. As a supervisor, in addition to all the above duties, you and the store manager holds the keys in your possession to open and close the store. You're in charge of assisting the store manager in overseeing employees and designating them to various areas on various shifts and sending them on their lunch and dinner breaks on a timely basis. You're also responsible for making quick decisions, and taking care of difficult situations and customers in a calm and professional manner. Taking inventory and merchandising, creating new ideas for seasonal displays within the store are also some of the responsibilities of the supervisor. At the closing of each business day, the supervisor is responsible for the counting and balancing of each cashier's drawer and safely depositing all transactions and monies into the company safe. Before leaving the store, the supervisor is responsible to bag check all employees departing from their shift, either during the day or at the end of each night shift.

Clerk II / Department Mail Clerk, 01/1999 - 12/2000
State DOT Admin. - Business Services Office City, STATE,

Able to lift at least and up to 70 pounds. Have a good driving abstract and knowledge of the downtown to Kapolei areas. Responsible for delivering inter-departmental mail daily, Monday - Friday, from the downtown Honolulu areas including the Federal building, Hawaii State Capitol and other State of Hawaii department agencies to DOT offices in Kapolei and back to the Airport, Harbors and highways divisions on a timely basis. Using a stamp machine, the department mail clerk is responsible for preparing all regular mail and certified mail with accurate postage and proper forms for delivery to the U.S. Postal Service by the end of each workday.

No Degree: Criminal Justice, Expected in
University of Hawaii - West Oahu At Leeward C. C. - Pearl City, HI,
Associate of Arts: Liberal Arts And General Studies / Sociology, Expected in
Windward Community College - Kaneohe, HI
High School Diploma: , Expected in 06/1988
Castle High School - Kaneohe, HI

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School Attended

  • University of Hawaii - West Oahu At Leeward C. C.
  • Windward Community College
  • Castle High School

Job Titles Held:

  • Transportation Systems Operator II
  • Sales Associate / Cashier / Supervisor
  • Clerk II / Department Mail Clerk


  • No Degree
  • Associate of Arts
  • High School Diploma

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