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Transportation Supervisor Resume Example

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TRANSPORTATION SUPERVISOR
Professional Summary

Reliable Transportation Supervisor offering expertise in navigation and routing. Reduced [Company]'s transportation spending by [Number]% in [Year] by implementing cost-saving initiatives. Highly skilled in customer service and administration. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • DOT Regulatory Compliance
  • Driver Safety Programs
  • Accident / Incident Reports
  • On-Time Delivery
  • [Software] competency
  • Fleet Management & Logistics
  • Operations support
  • Warehouse Management
  • Problem Resolution
  • Safety compliance
  • Route Navigation
  • Transportation Management
  • Scheduling
  • Communications
  • Supervision
  • Team Management
  • Organization
  • Operational Improvement
  • Project Organization
  • MS Office
  • First Aid/CPR
  • Customer service
  • Regulatory Compliance
  • Budgets
Work History
Transportation Supervisor, 11/1991 to Current
N/A – Long Beach, CA
  • Managed regular and special education dispatch, trip and trucking operations; including routing,contract driver supervision and DOT compliance.
  • Implemented [Technique] to improve working conditions for all employees and fostered work environment that maximized employee morale and engagement.
  • Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such as [Type], [Type] and [Type].
  • Oversaw transportation of [Number][Unit] daily by coordinating personnel and developing efficient routes and workload schedules.
  • Executed [Type] and [Type] programs to bolster safety and create working environment maximizing employee involvement, morale and engagement.
  • Maintained and verified time, transportation, financial, inventory and personnel records.
  • Ensured that drivers completed required safety training and attended quarterly driver safety meetings.
  • Prepared [Type] bids by analyzing internal financial and technical data as well as researching competitor's offerings.
  • Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
  • Scheduled repair and preventive maintenance of vehicles and other equipment.
  • Planned and established transportation routes, work schedules and assignments.
  • Managed and updated database detailing important information such as [Type] and [Type] using [Software].
  • Monitored safe operations by conducting field safety audits.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Transported [Product or Service] to customer locations [Timeframe].
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Led [Type] team in delivery of [Type] project, resulting in [Result].
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for [Type] meetings.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with [Type] customers to understand needs and provide [Type] service.
Transportation Dispatcher, 11/1991 to Current
N/A – Long Beach, CA
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
  • Provided safety training and development services for new and existing drivers.
  • Updated vehicle logs, cargo records and billing statements with accuracy and efficiency.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of all details.
  • Informed [Type] department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
  • Communicated with [Type] employees to assign projects and determine which trucks and trailers will be used with each load.
  • Scheduled and dispatched drivers to locations in [Name of Area].
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Planned and coordinated rig moves with over [Number] personnel.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Responded to over [Number] daily caller requests with information about assistance and timeframes.
  • Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.
  • Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.
Senior Office Assistant, 11/1991 to Current
N/A – Long Beach, NY
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Supported [Type] staff on special assignments, including [Type] and [Type] projects, through [Action] and [Action].
  • Recognized [Type] issues prior to escalation and applied [Technique] for effective resolution.
  • Provided clerical support to [Number] company employees by copying, faxing and filing documents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Appraised [Type] and [Type] information to give customers appropriate answers regarding [Type] matters.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Organized international and domestic travel arrangements for up to [Number] staff members, including all transportation and hotel stays.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to [Type] database.
  • Strategically distributed administrative tasks amongst [Type] staff and provided guidance to promote performance.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Entered [Type] data using [Software], following procedures to keep information private.
  • Edited [Type] and [Type] documents to keep all company materials free of grammar errors.
  • Organized and readied [Type] reports compiled from [Type] and [Type] data for submission to [Job title]s.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Received and routed business correspondence to correct departments and staff members.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Arranged meetings for [Job title]s and coordinated resources for use by all attendees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Monitored usage of [Type] supplies and contacted vendors to place new orders for replenishment.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
Education
Bachelor of Science: Organizational Leadership, 05/2010
Chapman University - Orange, CA
Associate of Arts: Liberal Arts And General Studies, 12/2000
Los Angeles Harbor Community College - Wilmington, Ca
Accomplishments
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • State Certified School Bus Instructor Certificate from California Department of Education 2007-2016
  • Obtained School Transportation Administrator Certificate from California Department of Education
  • Obtained Transporting Children with Special Needs Certificate from California Department of Education
  • Completed LBUSD Business Department Leadership Program April 2019 through January 2020
Certifications
  • First Aid/CPR Certified - Held 1995 through 2016
  • California Department of Education California Special Certificate Held 1995 through 2016
  • California Department of Education State Certified School Bus Instructor - Held 2007 through 2016
  • California Department of Education Transportation Administrator Certificate - completed 2017
  • Transporting Children with Special Needs
  • CASBO Workshops
  • LBUSD Business Department Leadership Program - completed january 2020
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Resume Overview

Companies Worked For:

  • N/A

School Attended

  • Chapman University
  • Los Angeles Harbor Community College

Job Titles Held:

  • Transportation Supervisor
  • Transportation Dispatcher
  • Senior Office Assistant

Degrees

  • Bachelor of Science : Organizational Leadership , 05/2010
    Associate of Arts : Liberal Arts And General Studies , 12/2000

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